Desktop Support Specialist

$30,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($15 USD/hour)

Elite technical problem-solvers wanted: Join the 1% who thrive where AI stops and human expertise begins. At Trilogy, we've eliminated mundane support tickets through advanced AI, leaving only the most challenging puzzles for our engineers. Every case demands your full intellectual capacity—no repetition, no hand-holding, no mediocrity.

Managing over 100 enterprise software products, we've revolutionized customer support. While other companies watch their first-line engineers struggle with escalation rates above 60%, our AI handles routine issues completely. What remains requires genuine technical mastery and creative thinking—exactly what separates exceptional engineers from average ones.

This role demands immediate contribution. You'll navigate complex technical challenges across multiple products within your first month. Self-sufficiency isn't just preferred—it's required. If you need constant guidance or struggle to learn independently, this position isn't for you.

For the right candidate, this opportunity offers unparalleled technical growth and the satisfaction of solving problems others simply cannot. Ready to prove you belong among the elite? We're waiting.