Technical Support Analyst $30,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Elite Technical Problem-Solvers Wanted: Where AI Handles the Easy Stuff
At Trilogy, we've revolutionized technical support. Our AI systems resolve routine issues automatically, leaving only the most complex challenges for our engineers. Every ticket that reaches your desk represents a genuine technical puzzle—the kind that demands creative thinking and advanced expertise.
Managing over 100 enterprise software products, we offer unparalleled technical diversity. You'll tackle sophisticated problems across multiple platforms, developing rare expertise that's impossible to gain in traditional support roles. This position demands rapid adaptation, independent problem-solving, and the ability to thrive without constant guidance.
If you excel at self-directed learning and want to accelerate your technical growth exponentially, this role offers what few others can: the opportunity to work exclusively on high-value problems that matter.
What you will be doing
- Resolve complex technical issues that have surpassed our advanced AI capabilities
- Analyze patterns in escalated tickets to identify opportunities for AI system improvement
- Apply specialized technical knowledge across diverse enterprise software products
- Close the feedback loop by contributing insights that enhance our AI support systems
What you will NOT be doing
- Processing routine tickets that our AI can handle (no password resets or basic troubleshooting)
- Taking extended time to ramp up—you'll be expected to master multiple products within your first month
- Relying on management for solutions—self-sufficiency and independent problem-solving are essential
- Working within a single product domain—your expertise will span across numerous technologies
Key responsibilities
Candidate requirements
- Minimum 2 years of experience in technical customer support or engineering roles
- Demonstrated advanced proficiency with generative AI tools beyond basic usage (must include workflow automation and custom GPT development)
- Exceptional self-directed learning capabilities with minimal supervision
- Strong analytical thinking and creative problem-solving skills
- Ability to quickly master new technical concepts across diverse software platforms
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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