Senior Technical Support Engineer $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you ready to revolutionize the tech industry? Step into a role where your decisions shape product reliability and customer satisfaction. At Trilogy, we're not just fixing problems; we're preventing them. Join us and take the lead in a high-stakes environment where your strategic thinking and operational excellence make all the difference.
What you will be doing
- Resolve complex product issues swiftly and efficiently, ensuring minimal downtime and maximum customer satisfaction.
- Update and manage product documentation to maintain an accurate and accessible knowledge base.
- Engage directly with clients through regular reporting and check-ins to ensure seamless product operations.
What you will NOT be doing
- Endlessly troubleshooting without the authority to implement solutions.
- Working in a silo without cross-functional team collaboration.
- Handling routine support tickets with no strategic impact.
Key responsibilities
Candidate requirements
- Proven experience in a product operations role, particularly within SaaS environments.
- Demonstrated ability to engage directly with customers and address their needs effectively.
- Experience with maintaining and modernizing legacy systems.
- Proficiency with generative AI tools such as ChatGPT, Claude, and Gemini.
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
Frequently asked questions
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The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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