Do you take pride in building expertise and then using that to help others achieve their own success? Are you excited to use a combination of business insights and technical knowledge to drive business value growth for your customers? Do you enjoy showing people how you can make their jobs easier and more successful with your software?
In this role, you will partner with customers to help them achieve a declared state of success with their software solution. You will do so by leveraging success plans, product expertise, and a deep understanding of the customer's business to provide confident, expert-driven leadership to your assigned customers.
Delivering the same old product pitch a hundred times to a hundred different customers and then handing off the baton to another functional resource.
Going into a meeting with your "assumed" solution for the customer without listening to their requirements and business plans.
Experience in a Customer Success role focused on proactive and prescriptive, expert-driven leadership of customers, maximizing adoption and value of software products.