Customer Solutions Consultant

Job ID: 4529

Description

Do you enjoy a challenge? Do you like engaging and helping customers? Are you exceptional at what you do? Would you consider yourself creative? 

If you answered yes to any of these questions, this may be the role for you! We are looking for dynamic and creative individuals who want to deeply explore and learn about new software solutions, engagement with customers, and present value-added benefits.

What you will be doing

  • Identifying Gaps in Customer Solutions
  • Presenting Value Add Information to Customers
  • Creating Webinar and Video Content Outlines
  • Providing Knowledge and Expertise to Internal Teams
  • Creating Presentation Content

What you will NOT be doing

  • Chasing down support or escalation updates.
  • Responding to customization or services requests.
  • Providing answers to support tickets or facilitating the customer's technical support experience.

Key Responsibilities

Primary responsibilities include:


  • Preparing presentations in context of the customer success assessment findings - The CSC Assessment will identify key areas of focus. You will utilize the assessment data to define attainable realistic added value to a customers current product implementation.
  • Customer meetings - Directly delivering added product value based on the CSC assessment findings by meeting with customers reviewing suggested options and directions for success.
  • Developing and deepening product knowledge - Deepening the expertise in our products via training and new release review as well as through the act of creating product functionality and best practice artifacts (blog posts, presentations, job aids, FAQs, and demonstrations) to support effective presentations.

Candidate Requirements

  • Bachelor's degree or equivalent experience, ideally in a technical discipline
  • 5+ years in enterprise software roles, across several industries and/or solutions
  • Excellent written and verbal communication skills
  • Presentation Experience
  • Self-disciplined to be successful in a remote environment working with teams that have a high degree of autonomy
  • Ability to work for >=60% of the workday in the BST (British Standard Time) timezone

Nice to have

  • Industry Knowledge in Survey Techniques
  • Experience working in Telco Industry
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