Customer Solutions Consultant
$100,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($50 USD/hour)

Not accepting applications on crossover.com at this time.

Description

Do you enjoy a challenge? Do you like engaging and helping customers? Are you exceptional at what you do? Would you consider yourself creative? 

If you answered yes to any of these questions, this may be the role for you! We are looking for dynamic and creative individuals who want to deeply explore and learn about new software solutions, engagement with customers, and present value-added benefits.

What you will be doing

  • Identifying Gaps in Customer Solutions
  • Presenting Value Add Information to Customers
  • Creating Webinar and Video Content Outlines
  • Providing Knowledge and Expertise to Internal Teams
  • Creating Presentation Content

What you will NOT be doing

  • Chasing down support or escalation updates.
  • Responding to customization or services requests.
  • Providing answers to support tickets or facilitating the customer's technical support experience.

Key responsibilities

Primary responsibilities include:


  • Preparing presentations in context of the customer success assessment findings - The CSC Assessment will identify key areas of focus. You will utilize the assessment data to define attainable realistic added value to a customers current product implementation.
  • Customer meetings - Directly delivering added product value based on the CSC assessment findings by meeting with customers reviewing suggested options and directions for success.
  • Developing and deepening product knowledge - Deepening the expertise in our products via training and new release review as well as through the act of creating product functionality and best practice artifacts (blog posts, presentations, job aids, FAQs, and demonstrations) to support effective presentations.

Candidate requirements

  • Bachelor's degree or equivalent experience, ideally in a technical discipline
  • 5+ years in enterprise software roles, across several industries and/or solutions
  • Excellent written and verbal communication skills
  • Presentation Experience
  • Self-disciplined to be successful in a remote environment working with teams that have a high degree of autonomy
  • Ability to work for >=60% of the workday in the BST (British Standard Time) timezone

Nice to have

  • Industry Knowledge in Survey Techniques
  • Experience working in Telco Industry

Meet a successful candidate

Watch Interview
Andres Ramirez
Andres  |  Senior Account Manager
Netherlands  

Globetrotting Andres moved to Amsterdam for love. Thanks to Crossover, that’s only the beginning of the story.

Meet Andres
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About the role

About Crossover

What you will learn

  • Expand your knowledge of various Software Solutions
  • Learn about Surveying Software Solutions
  • Learn about Technical Telecommunications Solutions
  • You will learn how to work in a fast-paced, global, acquisitive environment

Meet some people who've landed similar jobs

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.