In this role, you will be supporting a small group of customers in their use of ERM software. You will learn strong troubleshooting and investigative skills and enhance your communication abilities. In addition, you will work to resolve internal software issues or escalate them to our external development team, refining your skills in .NET and C#. Finally, you will have the opportunity to develop your account management and leadership skills as you take ownership of the success of the customers and product.
Head of Support $80,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks ($40 USD/hour)
Not accepting applications on crossover.com at this time.
Description
You love helping customers solve technical problems. You think helping non-technical users troubleshoot software is rewarding. You’re looking for a flexible, part-time, remote role that allows you to take ownership of a product. If this describes you, we want you!
Trilogy is a high-margin, private equity-funded software conglomerate. We have a portfolio of hundreds of companies and are adding more every week. You will own a product and ensure customers receive prompt, accurate resolutions to their technical issues every time.
What you will be doing
You will work with an Electronic Record Management software, supporting a small group of mental health providers who are current customers.
In this role, you will spend 20-30 hours per week:
- Asking simple, targeted questions to understand the customer’s problem
- Investigating and reproducing the customer’s issue
- Identifying the root cause of the problem and determining the best solution
- Testing the solution and conveying it to the customer in writing or verbally
What you will NOT be doing
- Onboarding new customers
- Managing other support staff
Key responsibilities
- Support customers by solving their technical issues
- Maintain Service Level Agreements by responding to problems within defined timeframes
Candidate requirements
- At least 5 years of experience providing technical customer support
- Knowledge of .NET and C# sufficient to troubleshoot and fix problems
- Ability to work 4-5 hours per weekday in the Eastern Standard time zone (UTC -4)
You will be working for
Hundreds of software businesses run on the Trilogy Business Platform. For three decades
About Trilogy
Quick links
How it works
Applying for a role? Here’s what to expect.
We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
STEP 6
Celebrate!
Frequently asked questions
About the role
What you will learn
Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
