- Master providing exceptional technical support to customers' challenges as they face high-value business problems with Liscio
L1 Customer Support Agent $30,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you a customer support agent obsessed with providing a great customer experience? Are you known to solve complex problems by getting to the root cause?
Liscio is an all-in-one platform that makes it simple for accountants to work with their clients by replacing email with a secure communication and file-sharing app that is 19 times faster. As we quickly scale up our customer base, we are looking for excellent customer support agents to help handle customer requests.
You will learn, use, and support Liscio's flagship product in this role and build your expertise in solving challenging technical problems. Your goal is to provide impeccable customer service quality so clients continue to use our product year after year.
If you thrive on problem-solving and providing a great customer experience, then this is the role for you!
What you will be doing
- Solving complex customer problems using your product knowledge
- Understanding and identifying the root cause of the customer's problem through insightful questions
What you will NOT be doing
- Working alone and avoiding live customer interaction
- Analyzing, writing, or debugging source code
Key responsibilities
- Taking ownership of support incidents and using all available resources and knowledge to resolve them
- Delighting customers at the quality of service provided for their support inquiries
Candidate requirements
- Professional experience troubleshooting and solving technical problems
- Ability to speak and write both English and Spanish fluently
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
What you will learn
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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