Description
Are you a telco industry veteran who is an expert at running lean, powerful professional services teams, but worried that your company is coming to an inevitable, anticlimactic denouement? Consider Totogi your life raft!
It’s no secret that the multibillion-dollar telco industry is ready to be disrupted, and Totogi’s cutting-edge software and open APIs are what’s making the industry’s dinosaurs nervous—to the extent that they’re petitioning to remove us from popular podcasts and public forums. We are building the world’s newest charging engine to help our customers hyperscale and break free from vendor lock-ins, and we need an experienced industry veteran like you to lead the charge.
We already have an awesome professional services team full of high-performing technicians and elite problem-solvers. The challenge we're facing now, however, is growing at a fast pace while hitting our target margin. In this role, you will be responsible for getting us there.
What you will be doing
- Owning the entirety of Totogi’s Professional Services team, which delivers design, implementation, and strategic consulting services to Totogi customers worldwide
- Owning the Professional Services P&L and looking for sustainable ways to increase our margin and accurate quarterly forecasting
- Closing large customers by getting them comfortable with the value of our services
- Supporting generation of proposals, statements of work, and then managing ongoing delivery risk to ensure projects are on time and in-budget
What you will NOT be doing
- Reaching out to new customers or upselling existing customers; you will only pitch to customers who have already been qualified by our sales team and just need that final push
- Project management; this role is action-oriented and does not involve traditional project management tasks like resource allocation and staring at Gantt charts
Key Responsibilities
- Driving the professional services organization's margin toward 50% without sacrificing our customers' love for our service
Candidate Requirements
- At least 10 years of experience in the telecommunication industry
- At least 5 years of experience managing a professional services organization and owning its P&L
- Experience pitching SaaS software telco products or services to enterprise customers
