Senior Product Manager
$200,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($100 USD/hour)

Not accepting applications on crossover.com at this time.

Description

In a world where traditional education involves endless hours of listening to lectures, desk time, and clock-staring, a change is long overdue. At Trilogy, we believe all the subject matter learning a typical K-8 student does in a whole school day can be condensed into an efficient 2-hour block, freeing students to explore a wealth of other enriching educational experiences and life skills.

Trilogy is pioneering education innovation with a unique new product: 2-Hour Learning. We’re looking for an AI enthusiast who is brimming with customer empathy and an urge to radically transform students' lives to be the architect of this groundbreaking product.

This is not your typical product management role; we're not fixated on features, specifications, or requirements. Instead, we're laser-focused on process simplification and bolstering student self-service to deliver the highest level of user satisfaction. It goes beyond managing a single process; it's about transforming the entire user experience.

Your responsibility will be to harness the power of AI to create a suite of precise, comprehensive, and engaging instructional and training materials, such as user guides, video tutorials, and various educational content. Feedback from our students, their engagement metrics, and satisfaction surveys will fuel your decisions grounded in data-driven insights as you diligently simplify processes, ensuring the user experience is as frictionless as possible.

The icing on the cake? You'll be at the epicenter of launching a revolutionary product in the education sector. If you're ready to make a palpable difference in this realm, join us now!

What you will be doing

  • Leveraging AI to create effective user guides and instructional videos that guide students through onboarding, troubleshooting, and best practices
  • Analyzing engagement metrics, satisfaction surveys, and support tickets to determine the most important process fixes and gaps in user materials
  • Simplifying processes regarding installation, selection, and correct usage of apps, student onboarding, diagnostic testing, and customer support to build a world-class user experience for students

What you will NOT be doing

  • Building a product from scratch - Our 2-Hour Learning product is already up and running and has proven to be highly effective at delivering student learning progress
  • Adding features or writing requirement documents - this role differs from a typical product manager role, with a focus on simplifying processes to ensure a smooth user experience
  • Writing the user guides and video scripts entirely manually - with your direction, AI will do the heavy lifting
  • Dedicating all your energy to a single process - your scope extends to the complete user experience

Key responsibilities

  • Delivering a smooth user experience with the 2-Hour Learning product, ensuring student success and satisfaction in a scalable way
  • Boosting student engagement and nurturing a love for the product

Candidate requirements

  • 5+ years of experience in Operations or Product Management
  • Experience launching a new product
  • Familiarity with AI tools, LLMs, prompting strategies (including single or multiple shot, and Chain-of-Thought) and experience utilizing them to deliver outcomes
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.