Senior Product Manager $200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}

In a world where traditional education involves endless hours of listening to lectures, desk time, and clock-staring, a change is long overdue. At Trilogy, we believe all the subject matter learning a typical K-8 student does in a whole school day can be condensed into an efficient 2-hour block, freeing students to explore a wealth of other enriching educational experiences and life skills.

Trilogy is pioneering education innovation with a unique new product: 2-Hour Learning. We’re looking for an AI enthusiast who is brimming with customer empathy and an urge to radically transform students' lives to be the architect of this groundbreaking product.

This is not your typical product management role; we're not fixated on features, specifications, or requirements. Instead, we're laser-focused on process simplification and bolstering student self-service to deliver the highest level of user satisfaction. It goes beyond managing a single process; it's about transforming the entire user experience.

Your responsibility will be to harness the power of AI to create a suite of precise, comprehensive, and engaging instructional and training materials, such as user guides, video tutorials, and various educational content. Feedback from our students, their engagement metrics, and satisfaction surveys will fuel your decisions grounded in data-driven insights as you diligently simplify processes, ensuring the user experience is as frictionless as possible.

The icing on the cake? You'll be at the epicenter of launching a revolutionary product in the education sector. If you're ready to make a palpable difference in this realm, join us now!

• Leveraging AI to create effective user guides and instructional videos that guide students through onboarding, troubleshooting, and best practices
• Analyzing engagement metrics, satisfaction surveys, and support tickets to determine the most important process fixes and gaps in user materials
• Simplifying processes regarding installation, selection, and correct usage of apps, student onboarding, diagnostic testing, and customer support to build a world-class user experience for students

• Building a product from scratch - Our 2-Hour Learning product is already up and running and has proven to be highly effective at delivering student learning progress
• Adding features or writing requirement documents - this role differs from a typical product manager role, with a focus on simplifying processes to ensure a smooth user experience
• Writing the user guides and video scripts entirely manually - with your direction, AI will do the heavy lifting
• Dedicating all your energy to a single process - your scope extends to the complete user experience

• Delivering a smooth user experience with the 2-Hour Learning product, ensuring student success and satisfaction in a scalable way
• Boosting student engagement and nurturing a love for the product

• 5+ years of experience in Operations or Product Management
• Experience launching a new product
• Familiarity with AI tools, LLMs, prompting strategies (including single or multiple shot, and Chain-of-Thought) and experience utilizing them to deliver outcomes