SVP of Student Operations & Systems $400,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
You’ve stood up onboarding workflows in chaos. You’ve juggled platforms, support queues, and people problems while keeping SLAs intact and rollout timelines tight. You’re the one who turns messy inputs into predictable systems.
2 Hour Learning is scaling fast. In the next six months, we’re launching 25–30 new school campuses. We need someone to own the operational setup for every one of them, from student onboarding and tech provisioning to support workflows and change management.
You won’t inherit a clean process. You’ll build it and then run it at scale.
ABOUT 2 HOUR LEARNING
2 Hour Learning powers Alpha Schools, NextGen Academy, GT School, Texas Sports Academy, and Unbound Academy — a growing family of K–12 schools and education products built around one proven idea: students can achieve a full year of academic growth in just two focused hours per day. The rest of the day is theirs — for sailing, sports, public speaking, or game design.
Our platform combines real-time progress dashboards, curriculum recommendations, and feedback tools — giving students and guides the structure they need to go fast, and the space they need to grow.
We’re private equity-backed, with long-term funding and a mandate to scale. This isn’t a pilot. The model works. Charter applications are live. Licensing is rolling out. Our next step is infrastructure — and that starts here.
WHY THIS ROLE?
This is the engine room of launch.
You’ll lead the systems that make every new school work on Day 1 — and keep working at scale. You’ll have:
- Authority to design and own the full operational setup
- A model that’s already shown exceptional academic outcomes
- Support from legal, product, launch, and finance — but final accountability for go-live
- A culture that rewards bias for action, systems thinking, and operational clarity
ARE YOU THE RIGHT FIT?
You’ll work directly with operators and founders who expect intensity, rigor, and results. If your instinct is to fix broken workflows before someone else notices, we want to talk.
If you’ve ever said, “I don’t want to wait for someone to fix this; I’ll build the system myself,” — this is your role.
What you will be doing
- Leading student onboarding, tech provisioning, and system configuration across 25+ school campuses
- Designing and enforcing SLAs for internal support processes and issue resolution
- Coordinating with launch, product, and platform teams to ensure readiness
- Running change management for platform updates, feature rollouts, and workflow shifts
- Building feedback loops between the field and central ops to improve speed and reliability
- Creating clear ownership models and escalation paths for operational execution
What you will NOT be doing
- Babysitting edge cases — your job is to systematize, not just solve
- Working in a bubble — this role touches platform, product, launch, and support
- Running someone else’s process — you’ll design it, own it, and improve it
- Slowing down to get buy-in — you’ll lead with clarity and move with speed
- Managing support like a ticket factory — we measure outcomes, not volume
Key responsibilities
Design, deliver, and own the systems and workflows that get every student onboarded, every school online, and every update launched without chaos.
Candidate requirements
We’re looking for a systems-minded operator who thrives in ambiguity, scales what works, and kills what doesn’t — with deep experience in onboarding, support, and launch-critical operations.
You should bring:
- 3+ years experience at an MBB firm
- Proven experience designing and implementing cross-functional operational workflows in ambiguous environments (e.g., onboarding systems, customer support infrastructure, or tech provisioning processes at scale)
- Track record of owning systems and process setup across multiple functions (e.g., product, support, legal, tech) with clear SLA enforcement, handoffs, and accountability models
- Demonstrated ability to build and refine zero-to-one systems that keep working — not just fix problems, but prevent them at scale
- Exceptional structured problem-solving, communication, and stakeholder management skills, developed in a high-performance consulting environment
- Comfort using AI tools to drive speed and reduce manual overhead
- Based in the United States and willing to travel 25% of the time to campus locations.
- Must be legally eligible to work in the US without visa sponsorship.
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style screening interview.
Cognitive aptitude test.
Prove real-world job skills.
Interview with the hiring manager.
Accept Job Offer.
Pass proctored test.
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