Description
You’re done with support roles where success means closing tickets and moving on. You want to actually know the families you serve—anticipate their needs, celebrate progress, and become a trusted partner in something that matters.
GT Anywhere is a virtual school built for gifted students who are ready to accelerate. We combine AI-powered academics with high-touch coaching to give families an experience that is both rigorous and deeply personal. That only works if parents feel supported, informed, and genuinely partnered with—not processed through a queue.
As a Parent Success Partner, you will own the parent relationship. You won’t wait for problems to show up in a helpdesk. You’ll reach out first, build trust early, and stay close enough to families to catch concerns before they escalate. You’ll celebrate wins, guide parents through moments of uncertainty, and turn strong relationships into long-term retention and advocacy.
This role is ideal for someone who believes customer success should feel human, proactive, and relational. If you’ve ever wished your work was more about people and less about tickets, this is where you belong.
What you will be doing
- Responding to parent questions and concerns via email and chat with speed, empathy, and clarity
- Celebrating student milestones and progress with thoughtful, personalized communication
- Facilitating connections between GT families to strengthen community and advocacy
- Gathering parent feedback and surfacing insights to leadership to improve the program
- Creating, maintaining, and improving parent-facing help content and knowledge base resources
What you will NOT be doing
- Sitting in a ticket queue waiting for issues to come to you
- Reading from scripts or relying on rigid response templates
- Providing technical support or troubleshooting platform bugs
- Working in isolation—you’ll collaborate closely with Academic Advisors and leadership
- Treating families like cases or numbers—every parent is a real relationship
Key responsibilities
Build proactive, trust-based relationships with parents that drive family retention and advocacy, ensuring families feel like true partners in their child’s education.
Candidate requirements
- At least 1 year of experience in customer success, account management, or community-facing roles
- Direct experience working in education or with students and parents
- At least 1 year managing digital support channels (email, chat, or helpdesk tools such as Intercom, Help Scout, or Zendesk)
- Demonstrated ability to write clear, warm, and professional communications
- Proven ability to manage multiple concurrent priorities using documented tracking methods
- Track record of building relationships proactively, not just responding reactively
- Comfortable working remotely and communicating asynchronously
Applying for a role? Here’s what to expect.
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