Facilities Support Specialist $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
LOCATION NOTE: This is an in-person position based at our Austin, TX campus.
A well-functioning campus feels orderly, calm, and inviting—the result of countless behind-the-scenes decisions made to sustain that environment.
Nova Academy was created to serve students and families who demand more from their educational experience. That standard reaches beyond the classroom. It is reflected in family communication, student safety, operational flow, and the speed with which issues are addressed. This position ensures those elements function reliably, day after day.
In this position, you hold responsibility for the complete non-academic operations of the campus. You cultivate family trust through precise, responsive communication. You protect student safety by managing procedures and incident protocols. You oversee facilities, logistics, and daily workflows so instructional staff remain focused on students. You also ensure technology serves learning without causing disruption.
This is a practical, high-contact position suited to someone who values variety, accountability, and service. If you find purpose in problem-solving, supporting a community, and building an environment where students and staff succeed, this role delivers real ownership and measurable impact.
What you will be doing
- Establishing trusted relationships with parents, students, and staff through responsive, bilingual outreach
- Overseeing campus safety systems, including entry protocols, health response, emergency drills, incident records, and family notifications
- Managing day-to-day campus functions such as attendance workflows, transportation logistics, facility maintenance, and office operations
- Facilitating onboarding and training for incoming staff to support seamless integration into campus routines and culture
- Administering student devices and campus technology, functioning as the on-site technical resource and Google Administrator
What you will NOT be doing
- Delivering classroom instruction or supporting academic lessons
- Mentoring Guides or contributing to curriculum design
- Operating within a narrowly scoped or strictly clerical function
- Working in a static, highly routine setting
- Transferring issues to others rather than resolving them yourself
Key responsibilities
Ensure Nova Academy functions safely, effectively, and reliably so students, staff, and families encounter a trustworthy, well-managed campus environment daily.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or comparable operational roles
- Competence with fundamental technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication abilities
- Capacity to handle multiple priorities while maintaining attention to detail
- Ability to communicate fluently in both spoken Spanish and English
- Legal authorization to work in the United States without visa sponsorship
- Availability to work on-site in Austin, TX, or willingness to relocate
Nice to have
- 3+ years of operational management experience
- Experience serving as a Google Administrator
- Experience planning and executing events
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style
screening interview.
Cognitive 
aptitude test.
Prove real-world 
job skills.
Interview with the hiring manager.
Pass
proctored test.
Accept job offer.
Frequently asked questions
About the role
Reviews
Meet some people who've landed similar jobs
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.