Client Engagement Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Step into the future of customer success where proactivity meets innovation. A mere 33% of businesses today harness technology to foresee customer demands, leaving untapped potential in the ever-evolving SaaS landscape. IgniteTech is at the forefront, transforming AI into a tool that not only resolves challenges but anticipates them, crafting personalized experiences that keep customers engaged and thriving. Envision a role where troubleshooting is just a part of the narrative, and AI-driven insights empower you to predict and cater to client needs. Join us in pioneering AI-first customer success strategies, redefining engagement beyond conventional methodologies.
In this dynamic position, your mission transcends traditional customer success roles. You will integrate AI at every juncture, moving beyond passive relationship maintenance to actively employing data and machine learning. Your insights will fuel growth, drive upsell potential, and enhance retention in ways standard roles fall short. More than achieving customer satisfaction, you'll forge enduring, high-value partnerships through actionable data insights.
Join our team and become part of a transformative approach to client engagement, where AI, technology, and empathy converge to revolutionize customer experiences. If you're eager to push past the ordinary, think strategically, and utilize cutting-edge AI insights, we invite you to join us. Embrace innovation, bring your enthusiasm, and help us shape a future where customer success and innovation are synonymous.
What you will be doing
- Engage with customers by utilizing AI for swift issue resolution, personalized communications, and insightful feedback analysis.
- Drive product engagement through AI-enhanced recommendations, virtual assistance, and tailored user experiences.
- Focus on growth by optimizing strategies for upselling and reducing customer churn.
What you will NOT be doing
- Acquiring new clients
- Managing technical support inquiries
- Developing new products
Key responsibilities
- Boost customer loyalty, engagement, and business expansion by harnessing AI to proactively meet customer needs, customize interactions, and discover upselling possibilities.
Candidate requirements
- Minimum of 2 years in customer success within the B2B software sector
- Experience with GenAI tools such as ChatGPT, Claude, or Bard
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Pass Cognitive Aptitude Test.
Pass English Proficiency Test.
Prove Real-World Job & AI Skills.
Ace An Interview Or Two.
Accept Job Offer.
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