Vice President of Client Success $400,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You entered private school leadership to influence educational outcomes for children, not to manage fundraising initiatives or mediate parent governance bodies. This role offers a structure where the academic framework is safeguarded centrally, operational functions are handled at the organizational level, and your time is allocated to your core strengths: attracting and converting the families that matter, cultivating them into ambassadors, and serving as the definitive voice when difficult conversations arise.
You will lead the parent engagement function for Alpha in a single metropolitan market — Los Angeles, Miami, or San Francisco. Your success will be measured by enrollment metrics and advocacy outcomes: converting prospective ultra-high-net-worth families, retaining current UHNW families who re-enroll and refer others, and building a local presence where Alpha is recognized as a leading choice. Approximately fifty percent of your time will be externally focused — forming community alliances, conducting informational sessions, and engaging in one-on-one dialogue with discerning parents who have studied AI critiques and seek to understand why this model delivers results.
The remainder of your responsibilities centers on escalation management. When an Associate Dean of Parents encounters a situation beyond their resolution capacity — a prominent family threatening withdrawal, a campus quietly modifying the model to appease a vocal parent — the matter escalates to you. Your task is to preserve both the family relationship and the integrity of the model. Simultaneously. You then codify the precedent so the Associate Dean network can manage similar situations independently going forward.
If you have led a private or independent K-12 institution, or if you have built a career earning the confidence of UHNW families in another sector, and you have been seeking a position where sound judgment and persuasive communication are the primary outputs, this role is designed for that purpose.
What you will be doing
- Establishing local visibility by forming alliances with family offices, private membership organizations, and independent advisors, complemented by workshops and community programming that drive inbound interest
- Managing the full admissions cycle for affluent families: facilitating information sessions, conducting CRM-tracked 1:1 follow-ups, and making enrollment decisions, including communicating when a family is not a suitable fit for the school
- Converting enrolled parents into vocal proponents of 2 Hour Learning by organizing advocacy workshops and peer-to-peer parent networks, ensuring that current families become your most powerful referral source
- Handling escalations that others are unable to resolve: determining whether the issue stems from the model itself, campus-level execution, or family alignment, engaging directly with the family, then documenting the resolution for network-wide reference
- Maintaining ongoing engagement with current families through consistent touchpoints, and communicating recurring themes you observe back to organizational leadership
What you will NOT be doing
- Leading capital campaigns, donor cultivation efforts, major gifts programs, or any fundraising activities
- Organizing PTAs, School Improvement Councils, parent advisory committees, or focus groups that influence school policy decisions
- Overseeing facilities, finance, legal, vendor relationships, technology infrastructure, marketing, or community logistics — centralized teams manage all of these areas, allowing your schedule to remain focused on relationships rather than operations
- Developing curriculum or providing instructional coaching to teaching staff; the academic model is managed and protected at the organizational level
- Granting exceptions or modifications to the educational model in response to parent requests, regardless of the parent's influence
- Merely logging and addressing complaints, or producing newsletters and standard parent communications
- Resolving conflict through avoidance — diplomacy in this role means conveying difficult messages, not diluting standards
- Operating remotely; this is an on-site, full-time, public-facing position that includes evening and weekend community engagements
Key responsibilities
Develop a metropolitan market where Alpha families serve as the most vocal advocates for 2 Hour Learning — and where no parent-related crisis is resolved through compromise of the educational model.
Candidate requirements
- 7+ years in a position centered on high-stakes relationship management: head of school, development, enterprise sales, private wealth advisory, or client success
- Consistent, direct engagement with ultra-high-net-worth (UHNW) families, such as households with $1M+ annual income or families paying full tuition at elite private institutions
- Background in a parent-facing or client-facing capacity at an independent or private K-12 school, or in UHNW client service environments
- At least one documented instance of personally guiding a sensitive matter to resolution: a parent crisis, a staff investigation, a media inquiry, or a regulatory interaction
- Demonstrated ability to uphold standards when influential stakeholders challenge them
- Residence in the Los Angeles, Miami, or San Francisco metropolitan area, with availability to work on-site full-time, including evening and weekend programming
- Work authorization in the United States without sponsorship requirements
Nice to have
- Current or recent Head of School — or senior leadership partner to the Head — at a top-tier independent K-12 institution (NAIS-member or equivalent)
- Leadership experience across multiple campuses or sites (regional director, network superintendent, COO of a school network)
- UHNW client-services expertise applied to school leadership contexts: private wealth advisory, single-family office, or major-gifts fundraising at elite preparatory schools or Ivy League institutions
- Established relationships within UHNW family networks or prominent local organizations in Los Angeles, Miami, or San Francisco
- Crisis communication exposure involving media, regulatory bodies, or board-level stakeholders
- Practical AI development experience — custom GPTs, agents, or internally developed tools deployed in operational settings
- An advanced degree (M.Ed., MBA, or doctorate) — typical for this profile, but not mandatory; no formal education credentials are required for this position
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