Customer Support Representative $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
LOCATION REQUIREMENT: This position requires on-site presence at one of our Texas locations.
Are you someone who can instantly connect with families while simultaneously keeping all the operational gears turning smoothly? You excel at transforming initial interest into genuine commitment through authentic conversations. Beyond your interpersonal strengths, you're the detail-oriented problem-solver who spots issues before they escalate and takes ownership of solutions.
Join Alpha's mission to revolutionize education by becoming the bridge between curious families and our innovative learning environment. You'll shepherd prospective families through their enrollment journey while maintaining the operational excellence that makes our unique educational model possible. From initial inquiries to signed contracts, you'll craft personalized experiences that reflect our values of curiosity, confidence, and kindness.
This opportunity is perfect for a self-directed professional who wants to see tangible results from their efforts. You'll be part of a school that condenses traditional learning into focused two-hour sessions, emphasizes life skills alongside academics, and develops well-rounded students. Your mission: expand our community by welcoming new families and ensuring every operational detail supports exceptional education.
Are you ready to shape the future of education, one family at a time?
What you will be doing
- Designing and delivering customized family experiences that highlight Alpha's innovative approach and inspire enrollment commitments
- Orchestrating the complete admissions process through responsive, strategic, and empathetic communication
- Conducting comprehensive safety protocol reviews, identifying compliance gaps, and ensuring swift resolution
- Coordinating with external service providers to maintain proactive facility upkeep and functionality
- Implementing systematic documentation practices and feedback mechanisms to optimize operational workflows
What you will NOT be doing
- Getting trapped in unproductive meetings where decisions stall and accountability disappears
- Delivering generic presentations. Each family interaction will be personalized, authentic, and meaningful
- Micromanaging contractors or hunting down documentation that should be properly filed from day one
- Playing the waiting game for others to identify issues. You'll be proactive in spotting and addressing challenges
Key responsibilities
Take complete ownership of the enrollment experience and campus functionality to drive student growth while maintaining the operational standards that support exceptional teaching and learning outcomes.
Candidate requirements
- Proven track record in educational admissions, student recruitment, or family relations
- Outstanding communication abilities across written and spoken formats
- Strong emotional awareness and self-motivated work style
- Experience with or eagerness to master facility operations management
- Must be able to work on-site in Fort Worth, TX or Plano, TX, or willing to relocate to these areas
- Authorized to work in the United States without requiring visa sponsorship
Nice to have
- Background in safety protocols, compliance monitoring, or property management
- Comprehensive understanding of regional K–12 educational options and trends
- Known for exceptional responsiveness and follow-through in professional settings
You will be working for
Applying for a role? Here’s what to expect.
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Chat-style
screening interview.
Cognitive 
aptitude test.
Prove real-world 
job skills.
Interview with the hiring manager.
Accept Job Offer.
Pass 
proctored test.
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