Community & Operations Manager $110,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
LOCATION NOTE: This is a full-time, on-site position based at our Palo Alto campus.
Ready to move beyond cookie-cutter schools that limit student growth? Alpha is reimagining education for learners who exceed conventional classroom boundaries. We need a motivated operations leader who designs smooth, composed, high-performance systems that enable outstanding learning—day in, day out.
Alpha is not a typical private institution. We integrate demanding academics with practical skills and a validated 2-Hour Learning framework that accelerates student progress beyond standard grade expectations. In this position, you serve as the operational core of our campus: you control daily rhythm, safeguard focused learning time, and maintain precision across every touchpoint so Guides can mentor without interruption. You'll manage safety, facility operations, and foundational technology administration while cultivating a welcoming, high-accountability environment for students and their families.
If you excel at structured workflows, rapid troubleshooting, and measurable outcomes, this role fits. You'll create a campus atmosphere that is purposeful, streamlined, and invigorating—where academic drive is championed and self-reliance is developed. Join us to help define a school where engaged students advance more quickly, build resilience, and lead with integrity.
What you will be doing
- Managing all aspects of daily campus operations to ensure the 2-Hour Learning model runs punctually and without disruption.
- Handling first-tier technology assistance (equipment setup, basic diagnostics) and managing handoffs to IT when needed.
- Cultivating confidence among students, families, and colleagues through precise communication and reliable execution.
- Executing and reviewing campus safety procedures; overseeing drills, incident documentation, and vendor relationships.
- Enabling critical functions—events, team onboarding, supply and facilities oversight—to sustain the campus at a premium standard.
What you will NOT be doing
- Delivering instruction or developing curriculum; Guides handle student mentorship while you ensure operational precision.
- Operating from a remote office with limited impact; your contributions directly enhance student progress and family satisfaction.
- Spending time on low-value tasks unrelated to accelerated learning; all your work connects to speed, security, or excellence.
Key responsibilities
Lead the complete campus operation to ensure our site functions punctually, to standard, and at a caliber that supports faster learning and outstanding family experience.
Candidate requirements
- Bachelor's degree (any field)
- 1+ years overseeing complex operations in education, events, hospitality, or a comparable high-touch service setting.
- Demonstrated ability to remain composed under pressure, act proactively, and manage competing demands autonomously.
- Comfort with basic IT diagnostics and Google Workspace administration.
- Clear, professional communication—written and spoken—that fosters community confidence.
- Legal authorization to work in the United States and availability to work on-site in Palo Alto, CA.
You will be working for
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