Senior Director of Parent Experience

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Take full ownership of the parent relationship—from initial contact through enrollment, ongoing retention, and sustained advocacy—ensuring faculty remain student-focused while families always have a trusted point of contact
• Detect early signals when something feels misaligned, and respond with discretion and judgment that preserves trust—including the more difficult call of recognizing when a family isn't a mutual fit
• Maintain presence where families gather: morning drop-off, afternoon pick-up, evening programming, and the impromptu exchanges that carry the most weight
• Cultivate a community that both domestic and international families feel invested in protecting—where referrals emerge organically because the experience justifies them
• Articulate Alpha's narrative persuasively—in individual discussions, at hosted events, and in rooms filled with discerning New Yorkers where the school's standing is truly shaped

• Operating from behind a desk—your physical presence within the community defines the role
• Adhering to standard 9–5 schedules—early starts, late afternoons, and evening commitments are inherent, not occasional
• Escalating challenging parent discussions to faculty or administration—you hold full accountability for these interactions
• Relying on administrative infrastructure, established systems, or a built-out team—you function with significant autonomy and create what's necessary
• Approaching family relationships as transactional accounts—this role succeeds through authentic connection, not procedural adherence

Serve as the trusted relationship anchor for every family at Alpha's Lower Manhattan campus. Maintain their confidence through challenging moments, foster a community where belonging is meaningful, and establish conditions under which satisfied families become active advocates within the networks that influence New York's private school decisions.

• 5+ years cultivating and sustaining trust with high-net-worth or ultra-high-net-worth families in a high-touch, relationship-centered capacity
• Demonstrated history of advising sophisticated clients through consequential decisions—with tangible outcomes you can reference: conversion rates, retention metrics, referral generation
• The discretion and poise to manage sensitive, confidential matters without creating ripple effects
• Innate cross-cultural agility—equally at ease supporting a diplomatic family entering American education for the first time and a multi-generation New York household deeply versed in this landscape
• Located in New York, available for full-time on-site engagement, and adaptable to non-traditional hours
• Authorized to work in the U.S. without requiring sponsorship

• Professional background that New York's most selective families immediately respect—independent school admissions, luxury hospitality, an elite membership organization whose reputation resonates in this city, or major gift development at a prestigious institution
• Direct exposure to independent or alternative education models, either personally or professionally
• Established connections within NYC's private school parent circles
• Background working with internationally mobile, diplomatic, or globally networked families
• A personal network extending through the residential buildings, private clubs, and institutions where Alpha's families make decisions and socialize