Senior Director of Parent Experience

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Managing the complete relationship arc with NYC families from initial contact through enrollment, ongoing retention, and sustained advocacy
• Conducting high-stakes information sessions and one-on-one discussions that shepherd families through intricate, multi-touchpoint decisions
• Acting as the principal contact for parent questions, input, and confidential matters—addressing them with finality and professionalism
• Generating enrollment traction through consistent on-site engagement, focused outreach, and meaningful participation in the local parent ecosystem
• Mobilizing content families as advocates and referral channels within NYC's closely interconnected communities

• Adhering to scripts, processing high-volume prospect lists, or executing transactional sales sequences
• Delivering classroom instruction, overseeing curriculum, or assuming academic leadership responsibilities
• Escalating challenging parent discussions to faculty or campus administrators
• Working remotely or primarily from an office—this position demands visibility, discernment, and physical presence

Advance enrollment, retention, and parent advocacy for Alpha's Lower Manhattan campus by cultivating trusted, high-engagement relationships with NYC families from initial outreach through enduring commitment.

• At least 5 years in client-facing positions serving high-net-worth families (>$1M household income), with accountability for securing or enrolling $5K+ or multi-year commitments
• Verified experience guiding families through multi-stage decision journeys that culminated in executed agreements or documented commitments
• Quantifiable, measurable results from previous roles, including conversion percentages and retention, satisfaction, or referral data
• Experience autonomously managing a personal prospect pipeline or community network from first inquiry through final decision
• Established ability to organize events or services for 25+ high-profile participants concurrently
• Recorded experience addressing sensitive matters, grievances, or confidential situations with documented successful outcomes
• Current residency in NYC or within a 1.5-hour commute; prepared to work on-site full-time and participate in local events
• Legally authorized to work in the U.S. without sponsorship

• Professional background in private education, philanthropic services, luxury offerings, hospitality, wealth management, or concierge-level client engagement
• Pre-existing knowledge of NYC private school environments and parent social structures
• Experience representing a mission-oriented organization to selective, high-visibility constituents