Senior Director of Parent Experience

$400,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($200 USD/hour)

• Take full ownership of the family relationship—from initial inquiry through enrollment, retention, and long-term ambassadorship—ensuring faculty remain student-focused while families always have a trusted point of contact
• Detect early when something feels misaligned, and address it with the discretion and judgment that preserves trust—including the more difficult judgment of recognizing when a family is not the right match
• Maintain visibility where families are: morning arrival, afternoon dismissal, evening programming, and the spontaneous exchanges that carry the most weight
• Foster a community that both domestic and international families champion—and where recommendations occur because the experience justifies them
• Communicate Alpha's narrative persuasively—in private conversations, at hosted events, and in rooms filled with skeptical New Yorkers where the school's standing is truly established

• Operating from behind a desk—your physical presence within the community defines the role
• Adhering to standard 9–5 schedules—early arrivals, late afternoons, and evening programming are integral to the position, not occasional requirements
• Escalating challenging family conversations to faculty or school leadership—you retain full accountability for these interactions
• Relying on administrative infrastructure, established protocols, or a fully staffed team—you function with significant independence and create what's needed
• Approaching family relationships as transactional accounts—this role rewards authentic engagement, not procedural adherence

Serve as the trusted relational anchor for every family's experience at Alpha's Lower Manhattan campus. Maintain their confidence through challenging moments, cultivate a community where belonging feels intentional, and establish conditions under which satisfied families become articulate advocates within the networks that define New York's independent school environment.

• 5+ years building and sustaining trust with high-net-worth or ultra-high-net-worth families in a high-touch, relationship-centered capacity
• Demonstrated success guiding sophisticated clients through consequential decisions—with measurable outcomes you can reference: conversion rates, retention figures, referral volume
• The discretion and composure required to manage sensitive, confidential matters without visible impact
• Instinctive cross-cultural fluency—equally at ease with a diplomatic family encountering American schooling for the first time and a multi-generational New York household deeply familiar with this ecosystem
• Located in New York, available for full-time on-site engagement, and adaptable to non-traditional hours
• Authorized to work in the United States without visa sponsorship

• Professional experience New York's most discerning families immediately recognize—independent school admissions, luxury hospitality, an exclusive membership institution whose reputation resonates in this market, or philanthropic development at an organization they already value
• Personal or professional exposure to independent or alternative education models
• Established connections within NYC's private school family networks
• Experience serving internationally mobile, diplomatic, or globally connected households
• A personal network that reaches into the residential buildings, private clubs, and institutions where Alpha's families reside and make decisions