Senior Director of Parent Experience

$400,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($200 USD/hour)

• Take full ownership of parent relationships from initial contact through enrollment, ongoing retention, and lasting advocacy—enabling faculty to concentrate on students while families always have a trusted contact
• Detect early signs when something feels misaligned, and address it with the tact and judgment that preserves confidence—including the more difficult assessment of when a family may not be the right match
• Maintain visibility where families gather: morning drop-off, afternoon pick-up, evening gatherings, and the spontaneous exchanges that carry the most weight
• Create a community that both domestic and international families feel invested in protecting—and where recommendations occur organically because the quality of experience warrants them
• Communicate Alpha's narrative persuasively—in individual discussions, at structured events, and within circles of discerning New Yorkers where the school's standing is truly formed

• Operating from behind a desk—your physical presence within the community defines this role
• Adhering to standard 9–5 schedules—early mornings, late afternoons, and evening commitments are integral to the position, not occasional demands
• Redirecting challenging parent discussions to faculty or school leadership—you hold complete accountability for these
• Relying on administrative infrastructure, established workflows, or a complete support team—you function with significant autonomy and create what's necessary
• Approaching family relationships as transactional accounts—this role requires authentic engagement, not procedural adherence

Serve as the central trusted relationship for every family at Alpha's Lower Manhattan campus. Maintain their confidence through difficult situations, foster a community where belonging feels intentional, and establish the environment where satisfied families evolve into articulate advocates within the networks that influence New York's independent school landscape.

• 5+ years of building and maintaining trust with high-net-worth or ultra-high-net-worth families in a high-touch, relationship-centered capacity
• Demonstrated experience guiding discerning clients through consequential decisions—with measurable results you can reference: conversion rates, retention metrics, referral generation
• The tact and poise to manage sensitive, confidential matters without creating friction
• Instinctive cross-cultural fluency—equally adept with a diplomatic family encountering American independent schools for the first time and an established New York family with deep institutional knowledge
• New York-based, available full-time on campus, and adaptable to variable scheduling
• Authorized to work in the United States without requiring sponsorship

• A professional background that New York's most selective families immediately respect—independent school admissions, elite hospitality, an exclusive membership institution with recognized standing in the city, or major donor relations at an organization they already value
• Direct or professional exposure to independent or alternative education models
• Established connections within NYC's private school parent circles
• Experience working with internationally mobile, diplomatic, or globally networked families
• A personal network that extends through the residential buildings, private clubs, and institutions where Alpha's families reside and make decisions