Director of Parent Experience

$400,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($200 USD/hour)

• Manage the complete parent journey—from initial contact through enrollment, retention, and sustained advocacy—ensuring faculty remain student-focused while families always have a reliable point of contact
• Detect early signs when something requires attention, and address it with the discretion and insight that preserves trust—including the more difficult judgment of recognizing when a family may not be the right match
• Maintain visibility where families gather: morning arrival, afternoon dismissal, evening programming, and the spontaneous exchanges that carry the most weight
• Create a community that both domestic and international families regard with loyalty—and where recommendations emerge organically because the experience warrants them
• Communicate Alpha's narrative persuasively—in private conversations, at gatherings, and in settings filled with discerning New Yorkers where the school's standing is truly established

• Operating from behind a desk—your visible presence within the community defines the role
• Maintaining standard office hours—early starts, late afternoons, and evening commitments are integral, not occasional
• Escalating challenging parent discussions to faculty or leadership—you handle these directly and completely
• Relying on administrative infrastructure, documented procedures, or a complete team—you function with considerable autonomy and develop what's necessary
• Approaching family relationships as transactional accounts—this position values authentic engagement over procedural execution

Serve as the central, trusted connection for every family's experience at Alpha's Lower Manhattan location. Maintain their confidence during challenging moments, foster a community where belonging feels intentional, and establish conditions where satisfied families become active advocates within the networks that influence New York's independent school choices.

• 5+ years building and sustaining trust with high-net-worth or ultra-high-net-worth families in a relationship-intensive, high-touch capacity
• Demonstrated experience advising sophisticated clients through consequential decisions—with tangible results you can describe: conversion rates, retention figures, referral generation
• The judgment and poise to manage sensitive, confidential matters without creating friction
• Instinctive cross-cultural competence—equally adept with a diplomatic family new to American independent schools and a generationally established New York family deeply familiar with this landscape
• Located in New York, available for full-time on-site presence, and adaptable to variable scheduling
• Authorized to work in the United States without need for sponsorship

• A professional history that resonates with New York's most selective families—independent school admissions, luxury hospitality, an exclusive membership setting with recognized prestige in this city, or major donor relations at a respected institution
• Direct or professional exposure to independent or alternative education models
• Established connections within NYC's private school parent communities
• Background working with globally mobile, diplomatic, or internationally connected families
• A personal network that extends through the residences, clubs, and institutions where Alpha's families reside and make decisions