Director of Family Engagement

$200,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($100 USD/hour)

• Taking complete ownership of NYC family relationships from first inquiry through enrollment, ongoing retention, and sustained advocacy
• Conducting high-stakes information sessions and individualized consultations that support families through intricate, multi-stage decision-making processes
• Acting as the primary contact for parent questions, feedback, and sensitive matters—addressing them with decisiveness and professionalism
• Generating enrollment growth through consistent on-campus presence, strategic outreach, and deep engagement with the local parent community
• Mobilizing satisfied families to serve as advocates and referral partners within New York City's closely connected networks

• Working from scripts, processing high-volume prospect lists, or managing transactional enrollment funnels
• Delivering instruction, developing curriculum, or assuming academic leadership responsibilities
• Escalating challenging parent discussions to teaching staff or school administrators
• Working remotely or from behind a desk—this position demands on-site presence, sound judgment, and visibility

Lead enrollment growth, family retention, and parent advocacy for Alpha's Lower Manhattan campus by cultivating trusted, high-engagement relationships with New York City families from initial outreach through sustained, long-term commitment.

• At least 5 years in client-facing positions serving high-net-worth families (household income exceeding $1M), with direct responsibility for securing commitments valued at $5K+ or involving multi-year engagements
• Proven track record guiding families through multi-meeting decision journeys that culminated in executed agreements or documented commitments
• Quantifiable results from previous roles, including documented conversion rates and retention, satisfaction, or referral performance
• Experience managing a personal pipeline or community network independently, from initial contact through final decision
• Verified ability to orchestrate events or services for 25 or more high-profile clients concurrently
• Demonstrated success resolving sensitive issues, handling complaints, or managing confidential matters with positive outcomes
• Current residence in NYC or within a 1.5-hour commute; available for full-time on-site work and participation in local events
• Authorized to work in the United States without requiring sponsorship

• Professional background in private education, philanthropic services, luxury client services, premium hospitality, wealth advisory, or white-glove concierge-level support
• Pre-existing knowledge of New York City's private school landscape and parent social ecosystems
• Experience serving as a representative for a mission-oriented organization engaging discerning, high-visibility stakeholders