Family Enrollment Specialist $100,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Enrollment teams typically lose prospective families between initial interest and final commitment. At Alpha, this does not happen. This role is designed to prevent that loss.
You will be the individual families recall when they decide whether to commit to a new Alpha school. You control the momentum from application submission through deposit confirmation. Your responsibility is to navigate families through uncertainty, respond to their most important questions, and understand precisely when to push forward—and when to hold back. Successful enrollment is measurable. When progress slows, you identify it immediately and resolve it.
Alpha is a rapidly expanding K–12 private school network founded on self-paced mastery learning, Guides in place of conventional teachers, and adaptive educational technology. As new campuses launch, enrollment occurs before facilities open and operational norms are established. This makes your role essential. You manage post-application admissions coordination for schools not yet operational, lead high-trust admissions conversations, monitor family readiness indicators, and ensure senior leadership remains concentrated on activities that convert applicants into enrolled students.
This role is both highly visible and relationship-intensive. Daily calls are standard. You will participate in roadshows where enrollment decisions unfold in real time. If you prefer independent execution or minimal interpersonal engagement, this environment will not suit you. If you excel under pressure and welcome accountability for results, this role will be a strong match.
What you will be doing
- Leading admissions calls of 30–45 minutes with families who have applied, establishing trust, clarifying the Alpha educational model, and evaluating readiness to enroll.
- Guiding families through key enrollment stages, including visit scheduling, follow-up communication, required documentation, and prompt escalation when forward progress is threatened.
- Monitoring and assigning readiness indicators across multiple campuses and consolidating enrollment data relative to targets.
- Creating a focused, prioritized weekly action plan that steers senior leadership attention, travel scheduling, and on-campus engagement.
- Participating in Shadow Days and roadshow events as required (approximately 10% travel) to establish personal connections with families and strengthen enrollment commitment.
What you will NOT be doing
- Operating within a scripted call-center model or conducting high-volume cold outreach.
- Handling repetitive administrative tasks or serving as a data entry resource.
- Providing admissions support for campuses already in operation.
- Overseeing campus directors or evaluating school leadership performance.
- Executing tasks in isolation without clear accountability to enrollment results.
Key responsibilities
Drive on-time, successful new campus launches by transforming qualified applicant families into enrolled students and maintaining leadership alignment on high-impact conversion activities.
Candidate requirements
- A minimum of 1 year in a role requiring substantial writing (e.g., documentation, client correspondence, content development), with 2–3 samples of original work.
- Proven ability to modify plans dynamically in response to evolving circumstances (e.g., operational shifts, support scenarios, incident management).
- Full ownership of a project or workstream from start to finish, with measurable outcomes.
- Track record of self-initiated work—launching and advancing tasks without waiting for explicit instruction.
- U.S.-based and available to travel roughly 10% of the time.
- Eligible to work in the U.S. without requiring visa sponsorship.
Nice to have
- Prior experience in admissions, teaching, customer success, or similar family-facing capacities.
- History in education or high-trust service sectors.
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