Description
You will serve as the first contact for families determining where their child's education will begin. Each email you compose, event you organize, and discussion you facilitate will influence whether a family selects Alpha. This position is built for someone who prioritizes accuracy, responsiveness, and authentic human interaction, and who recognizes that trust develops through careful execution.
Alpha is constructing one of the most ambitious educational models globally. Our campuses combine demanding academics, technology-enhanced instruction, and elevated expectations for both students and staff. Admissions is where this vision becomes reality. Families are not simply seeking information. They are seeking clarity, assurance, and proof that Alpha distinguishes itself in substantial ways.
In this capacity, you will oversee the complete experience for prospective families from initial inquiry onward. You will reply promptly and with care, coordinate campus tours and shadow visits, keep applicant data accurate, and help parents understand how Alpha functions and whether it matches their objectives. This is a prominent, relationship-focused role where you directly affect enrollment outcomes.
This is a fast-moving, on-campus position in San Francisco for someone who can handle multiple priorities with precision and attentiveness. If you value clear communication, reliable follow-through, and supporting families in making well-informed decisions, this role provides considerable ownership and influence.
What you will be doing
- Replying to prospective family inquiries within 24 hours using clear, professional, and Alpha-aligned language
- Organizing and delivering admissions events, campus tours, and student shadow days from planning through post-event follow-up
- Keeping applicant records complete and accurate across CRM and admissions platforms
- Conducting meetings with families to clarify Alpha's model, respond to questions, and gather relevant information
- Working with campus and admissions teams to maintain a smooth and efficient admissions pipeline
What you will NOT be doing
- Making final admissions decisions or shaping enrollment policy
- Teaching classes or managing curriculum
- Relying on high-pressure sales tactics or scripted messaging
- Working in an unstructured or slow-paced environment
Key responsibilities
Provide a seamless, high-conversion admissions experience that converts initial interest into confident enrollment while ensuring families feel informed, respected, and enthusiastic about joining Alpha.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience using a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in San Francisco, CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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