Description
You will serve as the primary contact for families considering where to begin their child's educational path. Each email you compose, event you arrange, and discussion you facilitate will influence whether a family selects Alpha. This position is intended for someone who prioritizes accuracy, timely responses, and authentic interpersonal engagement, and who recognizes that trust develops through careful execution.
Alpha is constructing one of the most ambitious educational models globally. Our campuses integrate demanding academics, technology-enhanced instruction, and elevated expectations for both students and personnel. Admissions is where that vision becomes tangible. Families seek more than information. They seek clarity, assurance, and proof that Alpha differentiates itself in substantive ways.
In this capacity, you will oversee the complete journey for prospective families from initial inquiry onward. You will reply promptly and with care, coordinate campus visits and shadow experiences, sustain accurate applicant records, and counsel parents on how Alpha functions and whether it matches their objectives. This is a prominent, relationship-centered role where you directly affect enrollment outcomes.
This is a dynamic, on-campus position in Palo Alto, CA and Piedmont (East Bay), CA for someone capable of handling multiple responsibilities with precision and attention. If you value transparent communication, reliable follow-through, and assisting families in making informed decisions, this role provides considerable autonomy and influence.
What you will be doing
- Addressing inquiries from prospective families within 24 hours through clear, professional, and Alpha-consistent messaging
- Organizing and implementing admissions events, campus visits, and student shadow experiences from planning through post-event follow-up
- Sustaining thorough and precise applicant records within CRM and admissions systems
- Conducting meetings with families to clarify Alpha's approach, respond to questions, and document pertinent observations
- Partnering with campus and admissions teams to maintain a streamlined and effective admissions process
What you will NOT be doing
- Rendering final admissions decisions or establishing enrollment guidelines
- Instructing courses or managing curriculum
- Employing aggressive sales methods or templated outreach
- Functioning in an ad-hoc or slow-paced setting
Key responsibilities
Provide a seamless, high-conversion admissions experience that converts early interest into committed enrollment while ensuring families feel well-informed, valued, and enthusiastic about joining Alpha.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience working in a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in Palo Alto, CA or Piedmont (East Bay), CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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