Description
You will serve as the primary contact for families evaluating where to begin their child's education. Each communication you craft, event you organize, and interaction you facilitate will influence whether a family selects Alpha. This position suits someone who prioritizes accuracy, timely responsiveness, and authentic interpersonal engagement, and who recognizes that trust develops through careful execution.
Alpha is constructing one of the world's most forward-thinking school frameworks. Our campuses integrate demanding academics, technology-enhanced instruction, and elevated expectations for both students and personnel. The admissions function is where this vision materializes. Families seek more than basic details. They seek clarity, assurance, and proof that Alpha distinguishes itself in substantive ways.
In this capacity, you will oversee the complete prospective family experience beginning with their initial contact. You will deliver prompt and considered responses, coordinate campus tours and shadow experiences, keep applicant information current and precise, and help parents understand Alpha's approach and whether it matches their objectives. This is a prominent, relationship-centered role in which you directly affect enrollment outcomes.
This is a high-tempo, campus-based role in San Francisco for someone capable of handling competing priorities with precision and attentiveness. If you find satisfaction in transparent communication, reliable execution, and supporting families in making well-informed decisions, this role provides considerable ownership and influence.
What you will be doing
- Addressing inquiries from prospective families within 24 hours with clear, professional, and Alpha-consistent messaging
- Organizing and delivering admissions events, campus tours, and student shadow experiences from planning through post-event follow-up
- Ensuring applicant records remain comprehensive and accurate across CRM and admissions systems
- Conducting meetings with families to clarify Alpha's educational model, respond to questions, and document pertinent information
- Coordinating with campus and admissions teams to maintain a streamlined and effective admissions process
What you will NOT be doing
- Rendering final admissions decisions or establishing enrollment policies
- Delivering instruction or managing academic curriculum
- Employing aggressive sales methods or templated outreach
- Working within an ad hoc or slow-paced setting
Key responsibilities
Provide a seamless, high-conversion admissions journey that converts early interest into committed enrollment while ensuring families feel well-informed, valued, and enthusiastic about joining Alpha.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience working in a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in San Francisco, CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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