Description
You will serve as the initial contact point for families choosing where to begin their child's educational path. Each email you compose, event you facilitate, and dialogue you conduct will influence a family's decision to select Alpha. This position is intended for someone who prioritizes accuracy, timeliness, and authentic interpersonal engagement, and who recognizes that trust develops through careful execution.
Alpha is constructing one of the world's most forward-thinking school frameworks. Our sites integrate demanding academics, technology-enhanced instruction, and elevated expectations for both learners and educators. Admissions is where that mission becomes tangible. Families seek more than just details. They want transparency, assurance, and proof that Alpha distinguishes itself in substantive ways.
In this capacity, you will oversee the complete journey for prospective families beginning with their initial contact. You will reply quickly and considerately, coordinate campus visits and shadow experiences, keep applicant information current and precise, and support parents in understanding how Alpha functions and whether it matches their aspirations. This is a prominent, people-centered role where you directly affect enrollment outcomes.
This is a dynamic, campus-based role located in Palo Alto, CA and Piedmont (East Bay), CA for someone capable of balancing multiple demands with precision and attentiveness. If you value lucid communication, dependable execution, and assisting families in making informed decisions, this position provides considerable autonomy and influence.
What you will be doing
- Addressing inquiries from prospective families within 24 hours through clear, professional, and Alpha-consistent messaging
- Organizing and managing admissions activities, campus visits, and student shadow opportunities from planning through follow-up
- Ensuring applicant records remain comprehensive and accurate in CRM and admissions systems
- Conducting meetings with families to clarify Alpha's educational approach, respond to questions, and document key information
- Partnering with campus and admissions teams to maintain an efficient and coordinated admissions process
What you will NOT be doing
- Rendering final admissions judgments or establishing enrollment guidelines
- Delivering instruction or managing academic content
- Applying aggressive sales methods or templated messaging
- Functioning in an ambiguous or sluggish setting
Key responsibilities
Provide a cohesive, high-conversion admissions journey that converts early interest into committed enrollment while ensuring families feel knowledgeable, valued, and enthusiastic about joining Alpha.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience working in a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in Palo Alto, CA or Piedmont (East Bay), CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style
screening interview.
Cognitive 
aptitude test.
Prove real-world 
job skills.
Interview with the hiring manager.
Pass
proctored test.
Accept job offer.
Frequently asked questions
Reviews
Meet some people who've landed similar jobs
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
Join the world's largest community of 
AI-first remote workers.