Description
As an Admissions Representative, you serve as the primary contact for families evaluating where to begin their child's education. Each email you craft, event you organize, and discussion you facilitate influences whether a family selects Alpha. This position suits individuals who prioritize accuracy, prompt communication, and authentic interpersonal engagement, recognizing that trust develops through careful, deliberate action.
Alpha is constructing one of the world's most forward-thinking school frameworks. Our locations integrate demanding academic programs, technology-enhanced instruction, and elevated expectations for both learners and educators. The admissions function is where this vision materializes. Families seek more than basic information. They want transparency, assurance, and proof that Alpha differentiates itself in substantive ways.
In this capacity, you will oversee the complete journey for prospective families beginning with their initial outreach. You will deliver timely and considered responses, arrange campus visits and shadow experiences, ensure applicant information remains current and correct, and help parents understand Alpha's approach and whether it matches their objectives. This is a prominent, relationship-focused position where you directly affect enrollment outcomes.
This is an active, campus-based role in San Francisco suited to someone capable of handling competing demands with precision and attention. If you find satisfaction in transparent communication, dependable execution, and supporting families in making informed decisions, this opportunity provides considerable responsibility and influence.
What you will be doing
- Replying to prospective family inquiries within 24 hours with communication that is clear, professional, and consistent with Alpha's standards
- Coordinating and delivering admissions events, campus tours, and student shadow days, managing logistics and post-event follow-up
- Ensuring applicant records remain comprehensive and precise across CRM and admissions systems
- Conducting meetings with families to clarify Alpha's educational model, respond to questions, and gather pertinent information
- Working closely with campus staff and admissions team members to support a streamlined and effective admissions process
What you will NOT be doing
- Rendering final admissions decisions or establishing enrollment policies
- Delivering instruction or managing academic curriculum
- Employing aggressive sales methods or relying on formulaic messaging
- Functioning in an environment lacking structure or urgency
Key responsibilities
Provide a cohesive, high-quality admissions journey that converts early interest into committed enrollment, ensuring families feel well-informed, valued, and enthusiastic about becoming part of Alpha.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience working in a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in San Francisco, CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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