Description
This role places you at the center of every family's decision-making process as they choose where their child will begin their education. Each email you craft, event you facilitate, and dialogue you initiate will determine whether a family commits to Alpha. The position is built for someone who prioritizes accuracy, timely communication, and authentic relationship-building, and who recognizes that confidence is earned through careful attention to detail.
Alpha is constructing one of the most forward-thinking educational models globally. Our locations integrate demanding academics, digitally enhanced instruction, and elevated expectations for both learners and educators. Admissions represents the gateway through which this vision becomes tangible. Families seek more than basic details. They require transparency, assurance, and proof that Alpha delivers distinction in ways that truly matter.
In this capacity, you will oversee the entire prospective family experience starting from initial contact. You will reply promptly and with care, coordinate campus visits and student observation opportunities, keep applicant information current and correct, and help parents understand how Alpha functions and whether it matches their aspirations. This is a prominent, people-centered position where you directly affect enrollment outcomes.
This is a dynamic, campus-based role in San Francisco suited to someone capable of handling competing demands with precision and attentiveness. If you find satisfaction in transparent communication, reliable execution, and supporting families in making well-grounded decisions, this position provides substantial autonomy and influence.
What you will be doing
- Replying to prospective family inquiries within 24 hours through clear, professional, and brand-consistent messaging
- Organizing and delivering admissions programming, campus tours, and shadow day experiences from planning through follow-up outreach
- Ensuring applicant data is complete and precise across CRM systems and admissions tools
- Conducting meetings with families to clarify Alpha's approach, respond to concerns, and gather meaningful feedback
- Partnering with campus staff and admissions team members to maintain a streamlined and effective admissions process
What you will NOT be doing
- Rendering final admissions verdicts or shaping enrollment strategy
- Delivering classroom instruction or managing academic content
- Employing aggressive sales methods or formulaic communication templates
- Functioning within an unpredictable or sluggish organizational setting
Key responsibilities
Create a frictionless, high-yield admissions journey that converts early interest into committed enrollment, ensuring every family feels well-informed, valued, and enthusiastic about becoming part of Alpha.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience working in a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in San Francisco, CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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