Description
As an Admissions Representative, you will serve as the primary contact for families evaluating where to begin their child's education. Each email you compose, event you manage, and discussion you facilitate will influence whether a family selects Alpha. This position is built for someone who prioritizes accuracy, timely communication, and authentic relationship-building, and who recognizes that credibility is earned through careful execution.
Alpha is constructing one of the most forward-thinking school frameworks globally. Our locations integrate demanding academics, technology-enhanced instruction, and elevated expectations for both learners and educators. Admissions is the stage where this vision becomes tangible. Families seek more than details. They seek transparency, assurance, and proof that Alpha distinguishes itself in substantive ways.
In this capacity, you will oversee the complete journey for prospective families beginning with their initial contact. You will deliver prompt and considered responses, arrange campus visits and student observation opportunities, ensure applicant information remains current and correct, and help parents understand Alpha's approach and its fit with their objectives. This is a high-visibility, people-centered position where you directly affect enrollment outcomes.
This is an energetic, on-site role based in Palo Alto, CA and Piedmont (East Bay), CA for someone capable of balancing competing demands with precision and attention. If you value transparent dialogue, dependable execution, and supporting families in making informed decisions, this role provides considerable autonomy and influence.
What you will be doing
- Addressing inquiries from prospective families within 24 hours through clear, professional messaging that reflects Alpha's standards
- Coordinating and delivering admissions events, campus tours, and shadow day experiences from planning through follow-up engagement
- Keeping applicant records comprehensive and precise across CRM systems and admissions tools
- Conducting meetings with families to present Alpha's educational model, respond to concerns, and document meaningful observations
- Partnering with campus staff and admissions team members to sustain a streamlined and effective admissions process
What you will NOT be doing
- Rendering final admissions rulings or shaping enrollment guidelines
- Instructing classes or directing academic programming
- Employing aggressive sales methods or scripted messaging
- Functioning in an ad hoc or slow-paced setting
Key responsibilities
Create a fluid, high-impact admissions journey that converts early interest into committed enrollment, ensuring families feel knowledgeable, valued, and enthusiastic about becoming part of Alpha.
Candidate requirements
- 2+ years of customer-facing experience
- At least 1 year of professional written communication experience with families or customers
- At least 1 year of experience working in a CRM, student information system, or comparable database with demonstrated attention to data accuracy
- Strong organizational skills with the ability to manage multiple workflows simultaneously
- Ability to work on-site in Palo Alto, CA or Piedmont (East Bay), CA
- Authorization to work in the United States
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
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