Description
LOCATION NOTE: This is an in-person role located at one of our campuses.
Most schools isolate operations behind closed doors, committee meetings, and approval chains. Alpha takes a different approach. This position is front-facing throughout the day: welcoming families, resolving technology problems, ensuring smooth arrival and dismissal, addressing parent concerns, managing vendor relationships, and establishing a campus environment that feels secure, polished, and distinctly Alpha.
This position requires someone who can balance warmth with firmness, maintain organization without relying solely on protocols, and demonstrate confidence without distancing themselves from hands-on work. You will manage nearly all non-instructional operations: family communication, attendance systems, campus security, facility oversight, meal programs, technology devices, event coordination, and the minor issues that escalate quickly without prompt attention.
You will not operate with a large on-site operations staff. You will receive operational guides, remote assistance, and established protocols, but you must demonstrate rapid learning ability, resourcefulness, and sound decision-making under pressure. The long-term benefit is establishing yourself as the dependable adult recognized by families, relied upon by guides, and approached by students when problems require resolution.
If you are seeking a high-visibility school operations position where service excellence, judgment, communication, and accountability define daily success, apply now.
What you will be doing
- Serve as the primary trusted contact for parents, students, staff, and campus visitors, maintaining clear, composed, and prompt communication.
- Oversee daily campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, lunch operations, campus maintenance, event execution, and facilities management.
- Address campus safety and student welfare matters, including entry management, emergency drills, medical situations, record-keeping, and family communication.
- Administer student technology and essential campus systems, including device configuration, user account assistance, technical troubleshooting, data backup, repair coordination, and escalation to remote support teams.
- Cultivate trust with Guides, service providers, and families by prioritizing responsiveness while upholding operational standards.
What you will NOT be doing
- Operating from a closed office while others handle parent and student interactions.
- Delivering classroom instruction, mentoring Guides, or developing academic curriculum.
- Deferring every decision to management before taking action.
- Routing urgent campus issues through extended meeting cycles when immediate resolution is needed.
- Delegating responsibility for facilities, devices, vendors, or meal services to others.
Key responsibilities
Establish a secure, efficient, and welcoming campus environment that builds trust with students, parents, and staff daily.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Carrollton, TX; Fort Worth, TX; Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
Nice to have
Experience in K-12 school operations, student information systems, facilities coordination, parent communication, or campus-based customer service
You will be working for
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