Description
LOCATION NOTE: This is an in-person role located at one of our campuses.
Many schools push operations into back offices, behind layers of meetings and approval chains. Alpha takes a different approach. This role places you in full view throughout the day: welcoming families, resolving device problems, ensuring smooth arrivals and dismissals, reassuring anxious parents, managing vendor relationships, and creating a campus environment that feels secure, polished, and distinctly Alpha.
We need someone capable of warmth without weakness, organization without rigidity, and confidence without arrogance. Your scope will cover nearly all non-instructional functions: family communications, attendance management, campus security, facility oversight, meal coordination, technology support, event execution, and the minor issues that escalate quickly without decisive action.
You will not be surrounded by a large on-site operations staff. Instead, you will rely on documented procedures, remote assistance, and established protocols—but you must learn quickly, leverage available resources, and exercise sound judgment in real time. The payoff is becoming the reliable presence families trust, the person Guides depend on, and the adult students turn to when something needs fixing.
If you are looking for a front-facing school operations position where communication, judgment, service, and accountability are tested daily, apply now.
What you will be doing
- Serve as the primary trusted contact for parents, students, staff, and visitors, delivering clear, composed, and prompt communication.
- Manage the daily rhythm of campus operations, including morning arrival, afternoon dismissal, attendance tracking, transportation coordination, lunch operations, campus cleanliness, event logistics, and facilities maintenance follow-through.
- Address safety and student welfare matters, including entry control, emergency drills, health-related incidents, record-keeping, and communication with parents.
- Oversee student devices and essential campus technology systems, covering setup, user account assistance, troubleshooting, data backups, repair coordination, and escalation to remote technical support.
- Cultivate trust with Guides, external vendors, and families by leading with helpfulness while upholding standards.
What you will NOT be doing
- Operating from a back office while others handle parent and student interactions.
- Delivering instruction, mentoring Guides, or developing curriculum materials.
- Deferring to a manager before taking action on every problem.
- Routing operational decisions through multiple meetings when the campus requires immediate resolution.
- Delegating facilities, devices, vendors, or meal services as "not your responsibility."
Key responsibilities
Deliver a secure, efficient, and welcoming campus environment that consistently earns the confidence of students, parents, and staff.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Piedmont, CA; Palo Alto, CA; Fort Worth, TX; Keller, TX; Carrolton, TX; Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
You will be working for
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