Description
LOCATION NOTE: This is an in-person position based at one of our campus locations.
Many schools hide operations behind closed doors, multiple meetings, and approval chains. Alpha takes a different approach. This role puts you front and center throughout the day: welcoming families, resolving device problems, managing smooth arrival and dismissal, reassuring anxious parents, working with vendors, and ensuring the campus feels secure, polished, and distinctly Alpha.
This position suits someone who can be approachable without sacrificing standards, methodical without relying solely on procedures, and self-assured without distancing themselves from hands-on work. You will be responsible for nearly everything beyond classroom instruction: family communication, attendance management, campus security, facility oversight, meal coordination, technology support, event logistics, and the minor issues that escalate quickly if left unaddressed.
You will not be surrounded by a large on-site operations staff. You will receive playbooks, remote assistance, and established protocols, but you must learn quickly, leverage available resources, and exercise sound judgment in real time. In return, you will become the reliable adult families recognize, the support Guides depend on, and the person students turn to when something needs attention.
If you seek a front-facing school operations position where service excellence, sound judgment, clear communication, and accountability are essential every day, submit your application now.
What you will be doing
- Serve as the primary trusted contact for families, students, staff, and campus visitors, providing clear, composed, and prompt communication.
- Oversee the daily flow of campus operations, including arrival and dismissal routines, attendance tracking, transportation coordination, lunch management, campus presentation, event execution, and facility maintenance follow-through.
- Address safety protocols and student welfare concerns, including building access control, emergency drills, health-related incidents, record-keeping, and family notifications.
- Oversee student technology and essential campus IT functions, including device provisioning, account assistance, basic troubleshooting, data backups, repair coordination, and escalation to remote technical support teams.
- Cultivate trust with Guides, service providers, and families by prioritizing helpfulness while upholding established standards.
What you will NOT be doing
- Operating from a secluded office while others manage parent and student interactions.
- Leading classroom instruction, mentoring Guides, or developing academic curriculum.
- Deferring to a supervisor to resolve every matter before taking action.
- Conducting operations through multiple layers of meetings when the campus requires immediate decisions.
- Viewing facilities, devices, vendor management, or meal services as outside your scope of responsibility.
Key responsibilities
Deliver a secure, efficient, and inviting campus environment that builds confidence among students, families, and staff on a daily basis.
Candidate requirements
- Bachelor's degree (field of study not specified)
- At least 1 year of experience in office coordination, facilities support, site operations, or similar operational roles
- Comfort with basic technology tasks including device setup, troubleshooting, and account administration
- Strong written and verbal communication skills across parents, staff, and vendors
- Ability to manage competing priorities while maintaining attention to detail
- Authorized to work in the United States without visa sponsorship
- Available to work in-person in one of our campuses: Carrollton, TX; Fort Worth, TX; Austin, TX; Houston, TX; Oklahoma City, OK; Park City, UT; Tulsa, OK; Tampa, FL; Denver, CO; or Brentwood, TN — or willing to relocate
Nice to have
Experience in K-12 school operations, student information systems, facilities coordination, parent communication, or campus-based customer service
You will be working for
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