Admissions Representative $75,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
A Scottsdale school offering a two-hour academic day draws parents who arrive with questions, not certainty. Converting their doubt into confirmed enrollment, by addressing the real concern behind every inquiry within 24 hours, defines this role. This is admissions approached as conversion, not administration.
Alpha School operates a private K-12 campus structured around a two-hour academic day, grounded in mastery-based progression and AI-powered learning tools, with the remainder of the day dedicated to hands-on projects and practical life skills. Families require that model explained by a real person, not printed materials. You serve as their only touchpoint from initial contact through enrollment day. A parent sends a late-night email asking how writing instruction works for a third grader; your reply arrives by morning. What follows is the shadow day you arranged, the campus tour you conducted, the socialization concern you addressed, and the file you maintained so nothing falls through. Roughly one-third of your week is spent managing the inbox, one-quarter on events and shadow visits, and the balance in face-to-face meetings with parents.
The scope of this work expands alongside the Scottsdale campus. Initially, you execute an established enrollment funnel: respond, schedule, host, document. As cohorts reach capacity, you transition into the person who shapes how the family journey should function. Which inquiries require a more thorough response. Where families disengage, and for what reasons.
Because cohorts are limited, every enrollment must be the right fit, and the families you bring in will refer the next wave. If you prefer your impact measured in enrolled students rather than processed tickets, this role is for you.
What you will be doing
- Responding to every inquiry from prospective families within 24 hours, with writing that is clear, precise, and directly answers their question
- Conducting meetings with parents to explain the admissions process and the two-hour learning structure, addressing concerns about academic standards, social development, and accreditation
- Coordinating student shadow days and campus events from start to finish: managing RSVPs, creating schedules, handling day-of execution, and following up with all attendees
- Maintaining complete and current applicant records in the CRM (customer relationship management system) and student information system, ensuring decisions are never delayed by incomplete information
- Tracking where each family stands in the enrollment pipeline, and identifying those at risk of disengaging before contact ceases
What you will NOT be doing
- Handling transcripts, forms, and paperwork as the core function. Registrar duties are not the focus here; full cohorts are
- Cold outreach to strangers from a purchased contact list. Families reach out to you already interested
- Following a script, or routing routine parent inquiries to senior staff
- Teaching, tutoring, or overseeing students after they are enrolled
- Making final enrollment decisions or establishing admissions policy. Your role is to bring families to the decision stage
Key responsibilities
Fill each student cohort by converting qualified prospective families into enrolled students.
Candidate requirements
- At least 2 years in admissions, customer service, or another family- or customer-facing operations role
- At least 1 year in a role requiring regular written communication with families or customers by email, chat, or letter, plus one writing sample you can share
- At least 1 year using a CRM, student information system (SIS), or comparable database to track and update records while running several tasks at once
- Available to work on site at the Scottsdale, Arizona campus, or willing to relocate there
- Authorized to work in the United States
Nice to have
- Bachelor's degree
- Classroom teaching experience, or a background in school admissions or enrollment management
- Customer success, client onboarding, or account management at an education or mission-driven organization
- Hospitality background such as front desk, events, or concierge work, where high message volume and a brand standard were both non-negotiable
- Comfort defending an unconventional education model to a high-expectation parent paying private-school tuition
- Existing roots in the Scottsdale or greater Phoenix community
You will be working for
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