Admissions Specialist $75,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
A Scottsdale school built around a two-hour academic day draws parents who arrive curious, but cautious. Converting that curiosity into committed enrollment—by answering the real question behind every inquiry within 24 hours—is what this role accomplishes. This is admissions treated as sales, not administration.
Alpha School operates a private K-12 campus where students engage in two hours of mastery-based, AI-supported academics daily, dedicating the remaining time to hands-on projects and life skills. That model requires a human explanation, not printed materials. You serve as the single contact for each family from their initial question through enrollment day. A parent sends a late-night email wondering how a third grader develops writing skills at the school; your reply arrives by morning. Next, you arrange the shadow day, lead the campus tour, address concerns about socialization, and maintain detailed records so nothing slips through. Roughly one-third of your week involves email correspondence, one-quarter centers on events and shadow visits, and the remainder is spent in face-to-face meetings with parents.
Your scope expands alongside the Scottsdale campus. Initially, you execute an established enrollment funnel: respond promptly, coordinate visits, host families, and document progress. As cohorts reach capacity, you evolve into the architect of the family experience—identifying which questions need stronger answers and pinpointing where and why families disengage.
Because cohorts are capped, every enrollment must be the right fit, and satisfied families will refer the next wave. If you prefer your impact measured in enrolled students rather than completed tasks, this role is for you.
What you will be doing
- Responding to every prospective family inquiry within 24 hours with clear, precise communication that directly addresses their concerns
- Conducting meetings with parents to explain the admissions process and the two-hour learning model, addressing objections related to academic standards, social development, and accreditation
- Coordinating and executing student shadow days and campus events from start to finish: managing RSVPs, creating schedules, overseeing day-of operations, and conducting post-event follow-up with all attendees
- Maintaining complete and accurate applicant records in the CRM (customer relationship management system) and student information system to ensure decisions are never delayed by incomplete data
- Tracking each family's position in the enrollment funnel and identifying those showing signs of disengagement before contact ceases
What you will NOT be doing
- Treating transcript and document processing as the primary function. Registrar duties are secondary; enrollment is the priority
- Initiating cold outreach to prospects from purchased contact lists. Families approach you with existing interest
- Following rigid scripts or referring routine parent inquiries to senior staff
- Engaging in teaching, tutoring, or student supervision after enrollment is complete
- Rendering final admissions decisions or establishing enrollment policies. Your role is to guide families to the decision stage
Key responsibilities
Fill each student cohort by converting qualified prospective families into enrolled students.
Candidate requirements
- At least 2 years in admissions, customer service, or another family- or customer-facing operations role
- At least 1 year in a role requiring regular written communication with families or customers by email, chat, or letter, plus one writing sample you can share
- At least 1 year using a CRM, student information system (SIS), or comparable database to track and update records while running several tasks at once
- Available to work on site at the Scottsdale, Arizona campus, or willing to relocate there
- Authorized to work in the United States
Nice to have
- Bachelor's degree
- Classroom teaching experience, or a background in school admissions or enrollment management
- Customer success, client onboarding, or account management at an education or mission-driven organization
- Hospitality background such as front desk, events, or concierge work, where high message volume and a brand standard were both non-negotiable
- Comfort defending an unconventional education model to a high-expectation parent paying private-school tuition
- Existing roots in the Scottsdale or greater Phoenix community
You will be working for
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