Description
LOCATION NOTE: This is a full-time, in-person position based at our Austin campus.
If your instinct when you see disorder is to map out the solution, this role will suit you. Alpha serves students who advance quickly, seek demanding work, and expect meaningful responsibility. We combine challenging academics with practical life skills and a focused 2-Hour Learning framework so children progress rapidly and with confidence. We are looking for an operator who can transform a dynamic school day into a streamlined, high-functioning system—every transition, every handoff, every element executed precisely.
At our Austin location, you will be the operator keeping everything running: protecting time for concentrated learning, maintaining safe and efficient daily operations, and removing friction so Guides can focus entirely on mentorship. You will manage facility logistics, frontline technology support, and family communication, building an environment where ambition is expected and independence is cultivated. If you value clear standards, decisive action, and measurable results, this role is designed for you.
Join us to build a campus where students accelerate their learning, families experience the impact, and operational precision is the foundation of everything we do.
What you will be doing
- Managing the daily schedule with accuracy so 2-Hour Learning sessions begin punctually, remain undisturbed, and conclude effectively.
- Providing first-tier technology support (equipment setup, basic troubleshooting) and managing escalations to IT.
- Ensuring a secure, well-ordered campus: emergency drills, incident documentation, vendor management, and facility preparedness.
- Communicating effectively with students, families, and team members; resolving issues promptly and recording outcomes.
- Facilitating campus events—orientation, programming, inventory and space coordination—so the environment consistently feels organized.
What you will NOT be doing
- Delivering academic instruction or developing curriculum; Guides manage student mentorship while you maintain operational systems.
- Working remotely or behind the scenes; your role is campus-facing and directly influences student outcomes and family confidence.
- Engaging in tasks that do not enhance efficiency, safety, or the quality of the learning experience.
Key responsibilities
Maintain a campus environment that is consistently safe, prepared, and enabling so that students and staff can concentrate on learning and development, not operational concerns.
Candidate requirements
- Bachelor's degree (any field)
- 2+ years managing complex operations in education, events, hospitality, or another high-touch service environment.
- Composed under pressure; proactive troubleshooter capable of balancing competing priorities without sacrificing precision.
- Proficient with basic IT support and Google Workspace administration.
- Clear, professional written and spoken communication that builds trust.
- Authorized to work in the U.S.; able to work on-site in Austin, TX (no visa sponsorship available).
You will be working for
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