Head of Operations
$200,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Americas & Western Europe (UTC -8 to +2)
Flexible schedule
Fully-remote
full-time (40 hrs/week)
Long-term role

Head of Operations   $200,000 USD/year

Description

This position is designed for operators capable of architecting and re-architecting systems at scale.

Operational excellence at Trilogy is not optional—it serves as our competitive edge. We execute rapid acquisitions of software companies and accelerate their growth even faster. Sustaining this pace demands executives who engineer lean, automated frameworks rather than layer on workforce to absorb complexity.

You will take full ownership of transformations spanning our worldwide portfolio. This might include redesigning offboarding workflows for over 1,200 employees following acquisition, substituting Jira and Salesforce with AI-driven agents, or creating automations that remove thousands of hours of manual labor. Execution will be rapid, leveraging Python, LLM APIs, and tools such as Cursor, Windsurf, and MCP—supported by a library of battle-tested playbooks that keep your focus on results.

Trilogy manages a portfolio of more than 100 products with disciplined efficiency. We function with reduced hierarchies, compressed timelines, and elevated standards compared to conventional enterprise settings. This opportunity allows you to generate large-scale impact without navigating bureaucracy or overseeing inflated teams.

Steady-state operations are not our model. Transformation is not outsourced. We do not recruit individuals who require approval or extensive teams to deliver results. Our search is for a select group of technically proficient, execution-oriented leaders who treat automation as leverage and velocity as strategy. If that describes you—this environment will suit you well.

What you will be doing

  • Delivering high-complexity operational initiatives including M&A integrations, enterprise system overhauls, and large-scale organizational transitions
  • Building and deploying automations that supplant CRM and task management platforms using Python and LLM APIs
  • Implementing AI-enabled workflows through Cursor, Windsurf, and MCP to remove manual processes and cut cycle time
  • Driving projects from root-cause analysis through to deployment, applying proven playbooks and executive judgment
  • Completing a practical technical assessment to validate your capability to architect and deliver AI-first systems

What you will NOT be doing

  • Overseeing large teams or depending on multiple layers of personnel to execute
  • Attending prolonged alignment sessions or waiting for consensus before advancing
  • Handing off the complex work to IT departments or third-party contractors—you will design and implement solutions directly
  • Running steady-state operations—this position centers on transformation and speed

Key responsibilities

Architect and implement AI-first operational frameworks that remove manual effort, simplify complexity, and enable scalable execution across Trilogy's international software portfolio.

Candidate requirements

  • 5+ years of operational leadership in business operations
  • Experience making presentations to C-suite executives
  • Experience writing automation in Python and integrate with LLM APIs
  • Experience using Cursor, Windsurf, MCP, or similar tools to ship production-grade automations
  • Remote work capability with at least 6 hours of overlap with the CST time zone

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Chat-style
screening interview.
STEP 1

Chat-style
screening interview.

Cognitive 
aptitude test.
STEP 2

Cognitive 
aptitude test.

Prove real-world 
job skills.
STEP 3

Prove real-world 
job skills.

Interview with the hiring manager.
STEP 4

Interview with the hiring manager.

Accept job offer.
STEP 6

Accept job offer.

Pass
proctored test.
STEP 5

Pass
proctored test.

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Premium pay for premium talent

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