Senior Director School Operations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You visit a facility and immediately identify what's wrong — the unreported ceiling tile that's come loose, the HVAC return that's been making noise for days, the landscaping contractor who completed only part of the scope but submitted a full invoice. You don't wait for complaints to surface. You resolve issues before they become visible to anyone else.
That intuition defines this role. 2 Hour Learning runs high-caliber K–12 facilities where families expect an environment that is secure, reliable, and presentation-ready every day — not only when events are scheduled. You will maintain that benchmark across the Northeast region: Manhattan serving as your home base, with consistent travel to locations in CT, MA, and PA. Your execution determines whether a facility maintains premium standards or quietly deteriorates between leadership reviews.
Year one concentrates on establishing standards and vendor accountability — defining what "operational readiness" means, implementing audit protocols, transitioning underperforming vendors, and training Campus Coordinators and Site Specialists on sustainable operational routines. As the region expands and your frameworks mature, the position evolves into ongoing regional oversight: you become the operator the organization turns to for new campus launches, urgent situations, or standard revisions.
This is a boots-on-the-ground position. If you prefer dashboard-based management, this role will not suit you. If you want direct accountability for maintaining premium standards across 25+ facilities — and the authority to enforce them — continue reading.
What you will be doing
- Executing scheduled on-site inspections at Northeast facilities using documented benchmarks for cleanliness, HVAC systems, safety protocols, security measures, signage, landscaping, furnishings, and presentation-readiness — and converting inspection results into confirmed corrective actions
- Managing facilities incidents and urgent issues, coordinating service providers, and verifying resolution before closing work orders (urgent within 24 hours, standard within 1 week)
- Overseeing regional vendor compliance with service-level agreements, terminating consistently underperforming contractors, renegotiating contract terms, and conducting direct accountability discussions regarding quality and pricing
- Implementing a weekly operational cadence with Campus Coordinators and Site Specialists to ensure uniform execution of standard procedures rather than ad hoc problem-solving
- Managing significant facility improvement projects (HVAC system updates, interior design refreshes, landscaping upgrades, AV/network installations) within timeline and budget parameters while minimizing student impact
- Developing organization-wide standards and AI-enhanced procurement frameworks (utilizing work order platforms, IoT/predictive maintenance systems, and centralized vendor management) to ensure consistent campus launch and operation
- Delivering clear weekly written summaries covering regional performance, vendor metrics, escalated issues, and capital expenditure tracking
What you will NOT be doing
- Operating remotely via dashboards — this position demands frequent physical presence at the Manhattan location plus 20–40% travel to regional facilities (CT, MA, PA)
- Leading greenfield campus design or managing new construction projects — capital development responsibilities belong to a separate function
- Establishing enterprise procurement policy without ground-level operational input — your standards emerge from direct facility observation
- Working within clearly defined reporting structures with formal authority over all stakeholders — you will establish accountability through documentation, written communication, and challenging imprecise vendor commitments
- Tolerating "presentation-ready only during leadership visits" as an acceptable standard — persistent problems receive root cause analysis, not repeat work orders
- Defaulting to reactive crisis management — the inspection schedule and predictive maintenance tools exist to identify failures before they generate complaints
Key responsibilities
Maintain every Northeast region campus in a safe, premium, and presentation-ready state every day.
Candidate requirements
- Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years managing multi-location facilities, regional operations, hospitality services, retail operations, or educational facility operations
- Demonstrated history of managing vendor-delivered services for quality, cost control, and SLA performance across multiple sites
- Hands-on experience addressing urgent facility challenges (safety, HVAC, security, cleanliness) with documented customer experience outcomes
- Consistent written operational discipline: incident tracking, escalation documentation, vendor correspondence, weekly regional performance reporting
- Practical experience with contemporary operations platforms (work order systems, IoT/predictive maintenance, AI-supported procurement or operational planning)
Nice to have
- Multi-location operations leadership in premium hospitality sectors, high-end retail environments, independent K–12 institutions, or healthcare systems serving discerning clientele
- Experience building or restructuring a regional operations framework where previous approaches depended on individual effort rather than documented standards
- History of vendor transitions and development of a reliable regional contractor network
- Experience overseeing capital improvement initiatives (HVAC, AV/network infrastructure, landscaping, interior renovations) in active, client-facing settings
- Background operating in an AI-enabled environment where automated systems, dashboards, and predictive tools handle routine tasks so human effort concentrates on decision-making
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