Senior Director School Operations $200,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Campus operations depend on trust. This position ensures that trust is maintained, safeguarded, and delivered uniformly across every location.
You will serve as the national lead for campus operations—not conceptually, but operationally. You'll guide, mentor, and hold accountable a distributed network of 30+ Campus Coordinators and Lead Campus Coordinators, who function as the operational core and primary touchpoint at each site. When issues emerge, deteriorate, or introduce risk at the campus level, accountability rests with you.
This position exists because operational excellence at a single site is insufficient. Families anticipate the same standards of safety, hospitality, professionalism, and responsiveness at every campus. Your responsibility is to create the policies, frameworks, and management infrastructure that deliver on that expectation. You'll surface shortfalls, eliminate ambiguity, and establish operational consistency without removing team autonomy or human connection.
If you've observed a geographically distributed operation and recognized, "This functions adequately… but could be significantly more consistent, scalable, and professional," this role is designed for you.
What you will be doing
- Oversee the Campus Coordinator function at the national level, including recruitment, onboarding, development, performance evaluation, and terminations as required
- Own and establish uniform operational policies for all campus-level activity, covering safety, compliance, family experience, and front-of-house delivery
- Collaborate with Campus Coordinators and Lead CCs to surface policy deficiencies, repeated challenges, and execution inconsistencies, then resolve them systematically
- Develop comprehensive playbooks, standard operating procedures, and training resources that convert expectations into actionable daily campus behavior
- Define performance benchmarks, review rhythms, and escalation protocols to ensure swift and uniform issue resolution
- Conduct regular operational audits across campuses to confirm policies are comprehended, adhered to, and driving improved outcomes for families and personnel
What you will NOT be doing
- Operating a single campus on a daily basis
- Overseeing facility improvements or construction initiatives as your primary responsibility
- Creating policies that remain documented but fail to translate into practice
- Functioning as a passive HR liaison rather than a direct operational leader
- Tolerating "that's the way we've always done it here" as a justification
Key responsibilities
Guarantee that every campus delivers consistent, high-caliber execution by directing the Campus Coordinator function, owning operational policy development, and maintaining team accountability to defined standards.
Candidate requirements
- 7+ years in operations leadership, people management, or multi-site environments where consistency and execution are critical
- Demonstrated experience recruiting, developing, and performance-managing front-line operational leaders across multiple locations
- Sound judgment in areas including safety, compliance, customer experience, and risk oversight
- Proven capability to detect policy deficiencies and convert uncertainty into clear, actionable standards
- Confident delivering candid feedback and making difficult decisions when performance does not meet expectations
- Willingness to travel up to 50% to U.S. campus locations
- U.S.-based and authorized to work without requiring sponsorship
Nice to have
- Experience in education, hospitality, healthcare, or similar high-trust, people-centered sectors
- Track record developing centralized training programs, operational playbooks, or standards for geographically dispersed teams
- Experience transitioning from managing individual contributors to leading managers
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