Description
You enter a facility and immediately recognize what's wrong — the unsecured ceiling panel no one documented, the HVAC unit that's been making noise for days, the grounds crew that completed half their checklist but submitted a full invoice. You don't wait for a parent to raise the issue. You resolve it before it becomes visible.
That awareness defines this role. Alpha runs high-end K–12 facilities where tuition-paying families expect an environment that is secure, reliable, and presentation-ready at all times — not only during scheduled events. You will maintain that expectation throughout the Northeast: Manhattan serving as your home base, supplemented by consistent site visits to schools in CT, MA, and PA. Your execution determines whether a campus maintains its premium positioning or quietly deteriorates between leadership inspections.
Year one centers on establishing protocols and correcting vendor deficiencies — defining operational readiness in concrete terms, implementing the inspection schedule, terminating underperforming contractors, and training Campus Coordinators and Site Specialists to execute a sustainable operational model. Once the region expands and your systems mature, the position evolves into ongoing regional oversight: you become the operational authority the organization relies on during new campus launches, crisis response, or protocol revisions.
This position requires field presence. If you prefer remote management through software dashboards, this role will not suit you. If you want direct responsibility for ensuring 25+ schools maintain premium standards daily — and the mandate to enforce that outcome — continue reading.
What you will be doing
- Executing scheduled physical inspections across Northeast locations against established benchmarks for sanitation, climate control, safety systems, access control, wayfinding, exterior maintenance, furnishings, and visitor readiness — and converting observations into confirmed remediation
- Managing facilities incidents and urgent situations, dispatching contractors, and confirming resolution through verification before closure (critical issues <24 hours, standard requests <1 week)
- Overseeing regional contractor delivery against service agreements, terminating consistently underperforming providers, renegotiating contract terms, and conducting direct accountability discussions regarding quality and pricing
- Establishing a consistent weekly operational cadence with Campus Coordinators and Site Specialists to ensure campuses operate through standardized procedures rather than individual intervention
- Executing significant facility improvement projects (climate system replacements, aesthetic updates, grounds improvements, technology/connectivity upgrades) within timeline and budget constraints while minimizing student impact
- Documenting organizational standards and AI-enhanced procurement frameworks (leveraging work order platforms, IoT/predictive maintenance systems, and consolidated vendor management) to ensure uniform campus launch and operations
- Delivering concise weekly written updates on regional performance, contractor metrics, escalated issues, and capital expenditure tracking
What you will NOT be doing
- Operating remotely through data platforms — this position demands consistent physical attendance at Manhattan headquarters plus 20–40% travel to regional campuses (CT, MA, PA)
- Planning new facilities from concept or overseeing new construction projects — capital development resides with a separate function
- Establishing company-wide vendor strategy disconnected from operational reality — your protocols emerge from direct site observation
- Working within established organizational charts with direct authority over all relevant personnel — you will create accountability through documentation clarity, written follow-through, and rejection of ambiguous contractor commitments
- Tolerating "presentation-ready only before executive visits" as acceptable — persistent problems receive root cause analysis, not repeated work orders
- Operating in constant crisis response mode — the inspection framework and predictive maintenance platforms exist to identify failures before they generate stakeholder complaints
Key responsibilities
Maintain every campus in the Northeast territory as secure, premium-quality, and visitor-ready on a daily basis.
Candidate requirements
- Located in New York City or reasonable commuting proximity, prepared to work primarily from the Manhattan facility with 20–40% regional site visits
- Authorized to work in the United States without requiring visa sponsorship
- 5+ years managing multi-location facilities, regional operations, hospitality services, retail operations, or educational facility operations
- Documented success holding third-party service providers accountable for quality standards, cost management, and service level compliance across distributed locations
- Hands-on experience addressing urgent facility problems (security, climate control, safety systems, sanitation) with quantifiable customer satisfaction outcomes
- Consistent written operational discipline: incident tracking, escalation documentation, vendor correspondence, weekly regional performance summaries
- Verified proficiency with contemporary operations platforms (ticketing systems, IoT/predictive maintenance, AI-supported procurement or operational planning)
Nice to have
- Multi-location operational leadership in premium hospitality, high-end retail, independent K–12 education, or healthcare systems serving discerning clientele
- Experience building or rehabilitating a regional operations framework that previously depended on individual effort rather than documented processes
- Demonstrated history terminating inadequate vendors and developing a reliable regional contractor network
- Background delivering capital improvement initiatives (climate systems, technology/networking, landscaping, interior renovations) in active, customer-facing facilities
- Experience operating within an AI-enabled environment where automated systems, dashboards, and predictive tools handle routine tasks so personnel concentrate on decision-making
You will be working for
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