SVP of Operational Excellence $400,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
You have established operational excellence by consistently being the strongest operator on any team. You understand how to manage a high-performing facility, address operational failures, and uphold standards through personal accountability. This position demands that you construct something more complex.
You will oversee a VP team charged with maintaining 35+ premium campuses. Not through direct execution. Through architecting the systems, establishing the quality benchmarks, and cultivating the leaders who execute them. Your success metric is not personal throughput — it is whether the team achieves green status across every campus without requiring your intervention.
No existing playbook defines this work. You will architect AI-powered dashboards that identify issues before VPs need to search for them, frameworks that enforce quality standards without continuous supervision, and accountability models that allow VPs to manage 7+ campuses each without losing operational detail. When successful, the indicators are clear: escalations diminish, audits return clean results, and the team operates independently.
The trajectory is defined. Year one is construction — dashboards, playbooks, vendor performance tracking systems, quality standards built from the ground up. Once systems are operational and VPs function autonomously, the role evolves: portfolio-wide CapEx strategy, leadership succession planning, and optimization initiatives that elevate performance across all 35+ campuses simultaneously.
If you are prepared to lead the team that maintains premium standards across an expanding campus portfolio at scale, submit your application now.
What you will be doing
- Overseeing, developing, and directing a VP team where each member manages sustain operations across 7+ campuses (standard) or 3+ campuses (large sites), supported by defined performance metrics and consistent coaching
- Architecting AI-powered operational infrastructure — predictive maintenance dashboards, vendor performance monitoring systems, and portfolio-wide playbooks — that allow VPs to run their portfolios without escalating issues to you
- Establishing quantifiable quality standards and SLAs across all facility metrics, then executing regular portfolio audits to enforce compliance and address gaps before they impact students or staff
- Executing portfolio-level resource allocation: VP assignments, vendor strategy decisions, and CapEx prioritization in collaboration with business and finance stakeholders
- Detecting and addressing VP performance challenges early through data-informed reviews and coaching, cultivating a team that achieves green status independently
What you will NOT be doing
- Executing campus operations directly — your VPs manage ground-level work; your responsibility is the systems and the team that produce outcomes
- Serving as the escalation channel for every issue — properly designed systems and empowered VPs remove the "consult the SVP" bottlenecks that exhaust ops leaders at this level
- Addressing problems on a campus-by-campus basis — every framework, quality benchmark, and solution you create applies across all 35+ locations, not merely the immediate situation
- Limiting your influence to a small number of sites — every system, standard, and accountability structure you establish scales across 35+ campuses immediately
- Building solutions repeatedly from zero — once playbooks exist, VPs implement them; you refine based on portfolio-wide data, not individual site emergencies
Key responsibilities
Oversee a VP team to sustain uniform quality standards across a 35+ campus portfolio through scalable infrastructure and disciplined performance management.
Candidate requirements
- Located in the United States, with legal authorization to work without requiring visa sponsorship
- Prepared and able to travel 35–50% to U.S. campuses for team oversight, audits, and strategic leadership
- Background in facilities, operations, or multi-site management including at least 3+ years directing a team of managers or VPs
- Proven track record of constructing operational systems and frameworks that allowed a team to scale across 10+ locations
- Experience establishing quantifiable quality standards and maintaining team accountability through data-driven performance management
- Direct experience utilizing AI and automation tools (such as GPT, Airtable, Retool, or Zapier) to construct operational systems or manage team workflows
- Experience overseeing CapEx budgets and executing resource allocation decisions across a multi-site portfolio
Nice to have
- History in premium multi-site environments with uncompromising facility standards — luxury hospitality, UHNW residential management, flagship retail, or private K-12 education
- Experience guiding a team through a build-to-operate transition: moving a portfolio from ad hoc practices to systematized, scalable processes
- Previous role as regional director of operations, director of facilities, or equivalent, with responsibility for both team performance and system design across 10+ locations
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