Description
You tour a facility and immediately identify what's wrong: the ceiling tile that fell loose without being reported, the HVAC return making noise all week, the landscaping contractor who completed only part of the work yet submitted a full invoice. You don't wait for complaints to surface. You resolve issues before anyone realizes they existed.
That awareness defines this position. Alpha runs premium K–12 campuses where tuition-paying families expect an environment that is secure, reliable, and presentation-ready every day—not only when events are scheduled. You will uphold that expectation across the Northwest region: headquartered primarily at the San Francisco Bay Area campus, with consistent travel to facilities in CA, WA, NV, UT, OR, and ID. Your efforts determine whether a campus maintains its premium quality or gradually declines between executive site visits.
Year one focuses heavily on establishing standards and restructuring vendor relationships: defining what "ready" means in practice, building the audit schedule, removing underperforming vendors, and bringing Campus Coordinators and Site Specialists into a reliable operational rhythm. As additional schools join the region and your processes mature, the role transitions toward sustained regional oversight. You will become the operational authority the network relies on during new campus launches, emergency situations, or standard revisions.
This is a field-based position. If your preference is to manage through dashboards, this role is not suitable. If you want direct accountability for ensuring 25+ schools maintain premium standards daily, along with the authority to deliver that outcome, continue reading.
What you will be doing
- Performing scheduled on-site audits at Northwest campuses against documented standards covering cleanliness, HVAC systems, safety, security, signage, landscaping, furniture, and tour-readiness, then converting audit findings into verified corrective actions.
- Responding to facilities issues and emergencies by coordinating vendors and campus teams, closing tickets only after confirming problems are resolved (urgent issues <24 hours, routine issues <1 week).
- Overseeing local vendor performance against service-level agreements, removing vendors who fail consistently, renegotiating contracts, and conducting direct accountability discussions on quality and cost.
- Establishing a weekly operational rhythm with Campus Coordinators and Site Specialists, including clear written reporting on regional quality metrics, vendor performance, escalations, and CapEx variance.
- Managing significant campus upgrades and developing global standards and AI-enabled procurement playbooks to ensure consistent campus openings and operations.
What you will NOT be doing
- Operating remotely via dashboards. This position demands regular on-site presence at the Bay Area campus and 30–50% travel to regional facilities across CA, WA, NV, UT, OR, and ID.
- Designing new campuses from the ground up or managing ground-up construction projects. Capital expansion responsibilities belong to a different team.
- Defining enterprise-wide procurement strategy independently of field operations. Your standards emerge from direct site visits and observations.
- Working with clean organizational charts and formal authority over everyone whose performance affects your outcomes. You will enforce accountability through clarity, documented follow-through, and rejection of ambiguous vendor commitments.
- Tolerating "tour-ready only during leadership visits" as acceptable, or allowing reactive crisis management to become the standard operating approach.
Key responsibilities
Maintain every campus in the Northwest region as safe, premium, and tour-ready every day.
Candidate requirements
- Located in the San Francisco Bay Area (strongly preferred), or another Northwest location: CA, WA, NV, UT, OR, or ID, with willingness to work primarily from the Bay Area campus and travel regionally 30–50% of the time.
- Authorized to work in the United States without requiring visa sponsorship.
- 5+ years of experience managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations.
- Demonstrated ability to hold vendor-managed services accountable for quality, cost, and SLA performance across multiple sites.
- Hands-on experience addressing urgent facilities problems (safety, HVAC, security, cleanliness) with measurable impact on customer experience.
- Established written operational discipline: issue logs, escalation documentation, vendor follow-up, weekly regional quality reports.
- Proven use of contemporary operations tools (ticketing systems, IoT/predictive maintenance platforms, AI-assisted procurement or planning systems).
Nice to have
- Multi-site operations leadership experience in premium hospitality, luxury retail, private K–12 education, or healthcare networks serving demanding clientele
- Experience building or rehabilitating a regional operating model that previously depended on individual heroics instead of documented standards
- History of removing underperforming vendors and developing a reliable local vendor network
- Experience overseeing capital upgrade projects (HVAC, AV/networking, landscaping, interior renovations) in active, customer-facing facilities
- Background working in an AI-first operational environment where playbooks, dashboards, and predictive systems handle routine tasks so personnel can focus on decision-making
You will be working for
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