Technical Solutions Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you ready to redefine customer support in the telecom industry? At Skyvera, we're revolutionizing the way businesses interact with their customers by offering immediate, personalized solutions. Join us as a Technical Solutions Manager and lead the charge in creating a seamless and proactive support experience.
What you will be doing
- Client Check-ins: Conducting regular meetings with customers to ensure their satisfaction and gather valuable feedback.
- Support Ticket Management: Efficiently managing and resolving technical support tickets, ensuring timely closure.
- Operational Reviews: Providing clients with in-depth reviews of system performance and actionable optimization recommendations.
What you will NOT be doing
- Handling mundane, repetitive support tasks that lack strategic impact.
- Working in isolation without direct customer interaction.
- Following rigid, outdated processes that hinder innovation.
Key responsibilities
Drive customer satisfaction by ensuring timely resolution of escalations and maintaining strong, ongoing client relationships.
Candidate requirements
- Previous experience in technical support or technical account management.
- Familiarity with telecommunications BSS and OSS systems.
- Must be currently based in a European or African time zone.
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style
screening interview.
Cognitive 
aptitude test.
Prove real-world 
job skills.
Interview with the hiring manager.
Accept job offer.
Pass
proctored test.
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The Olympics of work
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Premium pay for premium talent
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