Principal Technical Account Manager $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Are you ready to revolutionize telecom customer support? Tired of the industry's sluggish responses and rigid processes? At Skyvera, we're not just keeping up—we're setting the pace. We're seeking a Principal Technical Account Manager to lead our charge in delivering unparalleled, AI-powered support that leaves competitors in the dust.
In this role, you'll be the linchpin between cutting-edge tech and high-profile clients. You'll tackle complex technical challenges head-on, transforming data into strategic insights that empower our clients to achieve operational excellence. This isn't just a job—it's a mission to redefine what's possible in telecom support.
If you thrive in a fast-paced environment, have a knack for translating tech-speak into business outcomes, and are ready to push the boundaries of customer satisfaction, then it's time to step up. Your expertise in Telecom BSS/OSS combined with your customer-centric approach could be the catalyst we need to drive our next wave of innovation.
What you will be doing
- Spearhead high-stakes client relationships, serving as the go-to expert for complex technical issues and strategic guidance
- Lead data-driven operational reviews, translating technical metrics into actionable insights that drive client success
- Orchestrate rapid resolution of critical support tickets, leveraging AI tools and your deep technical knowledge to stay ahead of client needs
- Champion continuous improvement, identifying trends and opportunities to enhance our AI-powered support systems
- Collaborate with cross-functional teams to develop and implement proactive solutions that anticipate and prevent client issues
What you will NOT be doing
- Engage in routine, low-level support tasks that don't leverage your expertise
- Follow rigid, outdated support protocols that hinder rapid problem-solving
- Work in isolation—your role is central to our collaborative, innovative environment
- Maintain the status quo—we're here to disrupt and improve, not to settle for 'good enough'
Key responsibilities
Candidate requirements
- Proven track record in technical support or account management, with a focus on high-stakes client relationships
- Deep understanding of telecommunications BSS and OSS systems, with the ability to navigate complex technical landscapes
- Current residence in a European or African time zone, enabling real-time collaboration with our global team and clients
- Exceptional communication skills, adept at translating technical concepts into business value for C-level executives
- Demonstrated ability to thrive in a fast-paced, AI-driven environment, with a passion for continuous learning and improvement
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
Chat-style
screening interview.
Cognitive 
aptitude test.
Prove real-world 
job skills.
Interview with the hiring manager.
Accept Job Offer.
Pass 
proctored test.
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