Senior Director of Strategic Accounts
$200,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Worldwide
Fully-remote
full-time (40 hrs/week)
Flexible schedule
Long-term role

Senior Director of Strategic Accounts   $200,000 USD/year

Description

Most enterprise software struggles not from a shortage of customer names, but from the quiet erosion of revenue tied to accounts already secured. In extended-cycle B2B environments, between 70% and 90% of the following year's income depends on your ability to renew effectively, expand strategically, and recover at-risk relationships. Slippage in forecasting, poorly structured statements of work, and inadequate escalation protocols silently damage both profitability and customer confidence. The outcome: missed targets, diminished trust from finance leadership, and clients who view you as interchangeable rather than indispensable.

Our approach is fundamentally different. We operate a structured commercial framework where consistent, precise execution outperforms ad hoc effort. We generate sustainable, profitable growth from a substantial Fortune-tier account base through rigorous renewals, targeted expansions, and controlled executive engagement. Commercial design is treated as a core deliverable: margin-protective proposals, contracts built for smooth execution, and quarterly business reviews that genuinely advance product adoption.

This position is not a loosely defined autonomy role, nor is it a refuge for superficial metrics or unreliable pipeline projections. It suits someone energized by forecast precision, margin-secure deal architecture, clearly drafted SOWs, and executive dialogues that conclude with actionable commitments. You will apply authentic GenAI expertise to accelerate analytical and communication workflows, exercise sound commercial judgment when facing ambiguity, deploy escalation mastery that restores confidence, and develop coaching capability to refine pricing, structuring, and negotiation across your team. If your background includes leading enterprise B2B software sales with accountability for renewals, expansions, multi-year agreements, service-level arrangements, and pricing strategy, this environment will suit you well.

If you are currently directing or have recently overseen an enterprise sales organization in SaaS, or you have advanced through senior positions such as Regional VP, Sales Director, or Head of Enterprise Accounts following foundational experience in rigorous pipeline discipline, we invite discussion. Enter a role where your expertise is protected from disorder and take ownership of the mechanism that truly dictates next year's performance. Apply if you are prepared to demonstrate that structured commercial rigor consistently outperforms optimism.

What you will be doing

  • Leading renewal and expansion initiatives from qualification through executed agreement
  • Conducting executive-level reviews and directing escalation resolution
  • Designing and authorizing commercial proposals and contractual terms that remain robust under scrutiny

Key responsibilities

  • Expand enterprise account revenue and retention through rigorous commercial discipline, strategic account stewardship, and frictionless customer alignment

Candidate requirements

  • A minimum of 5 years working within the B2B enterprise software sector
  • A minimum of 5 years managing renewal cycles, account expansion, or growth responsibilities
  • Demonstrated use of large language models and GenAI technologies to optimize operational workflows
  • Track record managing enterprise accounts valued in the multi-million-dollar range
  • Proficiency with CRM platforms and Order-to-Cash (O2C) workflows
  • Background serving customers in regulated sectors (finance, healthcare, or pharmaceutical), including navigating compliance-informed commercial frameworks
  • History leading sales or account management functions in quota-accountable capacities, with experience coaching on deal design and negotiation tactics

Meet a successful candidate

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Andres Ramirez
Andres  |  Senior Account Manager
Netherlands  

Globetrotting Andres moved to Amsterdam for love. Thanks to Crossover, that’s only the beginning of the story.

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