AI Operations Specialist
$200,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks 

Americas & Western Europe (UTC -8 to +2)
Flexible schedule
Fully-remote
full-time (40 hrs/week)
Long-term role

AI Operations Specialist   $200,000 USD/year

Description

This position is designed for operators capable of constructing and reconstructing systems that achieve scale.

Operational excellence at Trilogy is not optional—it serves as our competitive edge. We acquire software companies quickly and scale them with even greater speed. Sustaining this pace demands executives who can architect and implement lean, automated systems rather than address complexity by expanding teams.

You will take ownership of complete transformations spanning our global portfolio. This might involve redesigning the offboarding process for over 1,200 employees following acquisition, substituting Jira and Salesforce with AI agents, or creating automations that remove thousands of manual work hours. Execution will be rapid, leveraging Python, LLM APIs, tools such as Cursor, Windsurf, and MCP—supported by a collection of validated playbooks that allow you to concentrate on results.

Trilogy manages a portfolio exceeding 100 products with uncompromising efficiency. We function with reduced hierarchy, accelerated cycles, and elevated standards compared to conventional enterprise settings. This opportunity enables you to generate large-scale impact without navigating bureaucracy or overseeing inflated teams.

Steady-state operations are not part of our model. Transformation is never outsourced. We do not recruit individuals who require authorization or substantial teams to produce results. Our search is for a select group of deeply technical, execution-oriented leaders who treat automation as leverage and velocity as a strategic asset. If this describes you—this environment will suit you well.

What you will be doing

  • Driving high-complexity operational initiatives including M&A integrations, enterprise system transitions, and large-scale organizational changes
  • Architecting and delivering automations that supplant CRM and task management platforms using Python and LLM APIs
  • Implementing AI-enabled workflows through Cursor, Windsurf, and MCP to remove manual processes and minimize latency
  • Owning projects from initial assessment through full deployment, applying established playbooks and executive decision-making
  • Undertaking a practical technical assessment to validate your capacity to architect and deploy AI-first solutions

What you will NOT be doing

  • Overseeing large teams or depending on organizational layers to accomplish objectives
  • Attending protracted alignment sessions or waiting for consensus before taking action
  • Assigning the technical heavy lifting to IT departments or third-party vendors—you will design and execute solutions directly
  • Running steady-state operations—this position centers on transformation and speed

Key responsibilities

Architect and implement AI-first operational systems that remove manual labor, reduce complexity, and enable scalable execution throughout Trilogy's global software portfolio.

Candidate requirements

  • Located in North America (California excluded), South/Central America, or Western Europe (UTC -8 to UTC +2)
  • 5+ years of operational leadership within enterprise software environments
  • 3+ years in customer-facing functions (Support, Sales, Collections, etc.)
  • Confirmed capability to develop automation using Python and integrate with LLM APIs
  • Experience deploying production-grade automations with Cursor, Windsurf, MCP, or comparable tools
  • Established track record of moving quickly, thinking autonomously, and producing high-stakes outcomes without supervision

Nice to have

  • Background leading large-scale organizational transitions including M&A integrations or mass offboarding initiatives
  • Track record architecting and implementing AI-powered operational systems
  • Collection of automations you have personally developed and deployed at scale

Applying for a role? Here’s what to expect.

Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.

Chat-style
screening interview.
STEP 1

Chat-style
screening interview.

Cognitive 
aptitude test.
STEP 2

Cognitive 
aptitude test.

Prove real-world 
job skills.
STEP 3

Prove real-world 
job skills.

Interview with the hiring manager.
STEP 4

Interview with the hiring manager.

Accept Job Offer.
STEP 5

Accept Job Offer.

Pass 
proctored test.
ONE LAST THING

Pass 
proctored test.

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