Business Support System Engineer

Job ID: 4612
Description

Are you a telco industry customer support professional who is obsessed with providing a great customer experience? Are you interested in learning the latest AWS technologies to become an elite support engineer—all from your own home office? If so, Trilogy has your next challenge.

Trilogy is an enterprise software company with a special group focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization that provides proactive support to its customers on highly technical issues. You will not only have the opportunity to learn, use, and support cutting-edge telco software products, but you will also become a deep technical expert who can solve problems that no one has seen before.

We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, the we invite you to join our advanced technical support team to see how we’re transforming telco.

What you will be doing
  • Impressing customers by solving new and complex problems proactively
  • Drawing on your telco industry knowledge and experience to discover the root cause of our customers’ most challenging issues
  • Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit
What you will NOT be doing
  • Answering the same questions over and over again
  • Providing trivial or basic troubleshooting
  • Getting bored focusing on a single product or technology
Candidate Requirements
  • At least 3 years of customer support or engineering experience in the Telco industry
  • 24/7 availability for 8-hour shifts (we consider individual preference to the best of our ability)
Apply Now
Details

Salary

$60k/year ($30/hour)

Location

Remote

full-time Job

40 hours/week any timezone

Employment Type

Long-term role

Stories from Our Partners

Teague James
Interview
Play Video
United States   Product Knowledge Curator, Trilogy , Trilogy
Teague James

Teague James was recruited by Crossover to become a Product Knowledge Curator at Trilogy – which is really a fancy way of saying he can...

Read More

Ivina Acuña
Interview
Play Video
Guatemala   VP of Customer Support , Trilogy
Ivina Acuña

When Ivina got a job as a Level 2 support agent through Crossover, she never expected to get promoted twice in five years – and...

Read More

Edgar Mondragon Tienda
Interview
Play Video
Mexico   L1 Customer Support Agent , Trilogy
Edgar Mondragon Tienda

When Edgar and his wife decided to have a baby, they realized the best way to do it would be to leave Mexico City and...

Read More

Ben Nelson
Interview
Play Video
United States   VP of Customer Support , Trilogy
Ben Nelson

Every day as a VP of Customer Support, Ben Nelson gets to lead his team at Trilogy, solving real problems and seeing the benefits and...

Read More