Technical Customer Success Manager
$100,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($50 USD/hour)

Trilogy
Remote, any timezone
full-time (40 hrs/week)
Long-term role

Technical Customer Success Manager $100,000USD/year ($50 USD/hour)

Trilogy
Remote, any timezone
full-time (40 hrs/week)
Long-term role

Description

Do you pride yourself on your ability to innovate products according to your customers' needs? Trilogy is looking for someone like you to join our team and maximize customer success with our product suite.

In this role, you will decode product usage trends, unearth customer pain points, and translate this wealth of information into actionable insights, pinpointing critical areas for product enhancement. You will steer our Customer Advisory Board (CAB), a forum you'll mold into a powerhouse of strategic customer collaboration. By carefully selecting members who embody significant customer value, you'll ensure the CAB becomes a fertile ground for groundbreaking ideas. 

Through this immersive cycle of engagement, your efforts will culminate in compelling success stories that not only highlight increased product adoption but also showcase the tangible benefits of our AI-enhanced solutions in addressing user needs.

If the idea of leading with customer empathy, powered by AI, to deliver products that truly resonate with users excites you, Trilogy is where you can turn that vision into reality. Join us, and let's set new benchmarks in technology together!

What you will be doing

  • Regularly interact with customers to gather feedback through discussions and product usage observations.
  • Identify and onboard high-value customers with a strong product fit to participate in the Customer Advisory Board.
  • Synthesize feedback into actionable insights and communicate these to the product and engineering teams.

What you will NOT be doing

  • Adding features for the sake of it - your product enhancements will be driven by genuine customer feedback and success metrics.
  • Relying on outdated solutions - you will drive innovation and customer success leveraging the latest AI technologies.

Key responsibilities

Maximizing customer success with Trilogy products by bridging direct customer feedback with our product teams and harnessing impactful AI solutions.

Candidate requirements

  • At least 3 years of experience in a customer success or product management role within the enterprise software industry.
  • Experience using customer feedback to drive product improvements.
  • Experience managing customer relationships and assisting customers to maximize product value and ensure successful adoption.
  • Experience interacting with senior members of a customer's team, such as C-level executives or department heads.
  • Experience leveraging AI technologies (such as ChatGPT, Claude, Bard, or Bing) in a product management context for tasks such as communication, personalization, positioning, strategy formulation, or feedback analysis.

Meet a successful candidate

Watch Interview
Badri Varadarajan
Badri  |  EVP of Technical Product Management
United States  

I get to be CTO of 150 different products. I can measure my impact and it is much higher here than it would be anywhere else in Silicon Vall...

Meet Badri
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

Meet some people who've landed similar jobs

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.