L1 Customer Support Agent
$30,000 USD/year Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks ($15 USD/hour)

Not accepting applications on crossover.com at this time.

Description

Does this sound like you?

  • Your friends and family call you to troubleshoot their technology problems
  • You love learning new things, and the thought of learning new software is exciting
  • You are a puzzle-solver; whether that requires taking things apart to learn how they work or untangling a complex problem, you get to the bottom of it
  • You want to take your technical aptitude and turn it into a career

In this role, you will become a deep technical expert who can solve problems that no one has seen before.

We are a comprehensive business platform, driving hundreds of software companies to become more efficient and profitable by streamlining business functions from development to product management and R&D – managed by the top 1% of global tech talent worldwide.

Our best customer support agents are intelligent people who love to soak up new knowledge. They enjoy using their expertise to solve challenging customer problems. We make weekly investments in our team’s professional development that drives customer satisfaction and agent happiness.

We consistently wow our customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. Join our advanced technical support team to see how we’re transforming customer support.

What you will be doing

  • Solving complex customer problems that our AI bot was unable to help them with
  • Asking insightful questions that get to the root cause of the customer’s problem
  • Generating solutions using your product knowledge and our knowledge bases 
  • Spending 25% of your time learning about new products, features, & solutions

What you will NOT be doing

  • Getting bored answering simple questions for the same product each day
  • Working on easy or simple tickets, such as resetting passwords
  • Working alone and avoiding live customer interaction

Key responsibilities

  • Take ownership of support incidents and use all available resources and knowledge to resolve them
  • Consistently improve the quality of your work by internalizing the feedback and coaching you receive

Candidate requirements

  • At least 2 total years of experience in a technical customer support or entry-level engineering role
  • While this is NOT a coding-heavy role, you will still need to be able to read and write code at a basic level for debugging purposes
  • 24/7 availability for 8-hour shifts (we consider individual preference to the best of our ability)
  • Experience using generative AI tools (e.g., ChatGPT, Bing, Claude, Bard) in a professional setting

Meet a successful candidate

Watch Interview
Sameer Ghimire
Sameer  |  L1 Customer Support Agent
Nepal  

Sameer had to look for work after he closed his businesses due to COVID. In his search he found his role with Trilogy on Crossover. With his...

Meet Sameer
How it works

Applying for a role? Here’s what to expect.

We’ve curated a series of steps that take the guesswork (and cognitive bias) out of recruiting the best person.

Pass Cognitive Aptitude Test.
STEP 1

Pass Cognitive Aptitude Test.

Pass English Proficiency Test.
STEP 2

Pass English Proficiency Test.

Prove Real-World Job Skills.
STEP 3

Prove Real-World Job Skills.

Ace An Interview Or Two.
STEP 4

Ace An Interview Or Two.

Accept Job Offer.
STEP 5

Accept Job Offer.

Celebrate!
STEP 6

Celebrate!

Frequently asked questions

About Crossover

What you will learn

You will be a master at providing exceptional technical support and develop the ability to seek continuous improvement through our productivity tools.  You will also receive candid feedback to learn, develop, and grow in your role and accelerate your career faster than in any other software company in the industry.

Meet some people who've landed similar jobs

Why Crossover

Recruitment sucks. So we’re fixing it.

The Olympics of work

The Olympics of work

It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.

Premium pay for premium talent

Premium pay for premium talent

Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.

Shortlist by skills, not bias

Shortlist by skills, not bias

We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.