L2 Telco Support, Totogi (Remote) - $60,000/year USD

Job ID: 4612

Description

Are you a telco industry customer support agent who is obsessed with providing a great customer experience? Are you interested in learning the latest AWS technologies to become an elite support engineer—all from your own home office? If so, Totogi has your next challenge.

Totogi is a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization that provides proactive support to its customers on highly technical issues. You will not only have the opportunity to learn, use, and support cutting-edge telco software products, but you will also become a deep technical expert who can solve problems that no one has seen before.

We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, the we invite you to join our advanced technical support team to see how we’re transforming telco.

What you will be doing

  • Impressing customers by solving new and complex problems proactively.
  • Drawing on your telco industry knowledge and experience to discover the root cause of our customers’ most challenging issues.
  • Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit.

What you will NOT be doing

  • Answering the same questions over and over again
  • Providing trivial or basic troubleshooting
  • Getting bored focusing on a single product or technology

Candidate Requirements

  • At least 2 years of customer support experience in the telco industry
  • Experience working with AWS
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