L2 Telco Support, Totogi (Remote) - $60,000/year USD

Are you a telco industry customer support professional who is obsessed with providing a great customer experience? Are you interested in learning the latest AWS technologies to become an elite support engineer—all from your own home office? If so, Totogi has your next challenge.

Totogi is a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization led by decision-makers with elite customer-facing experience. To that end, we automated away routine administration and project management tasks so that our support leaders can focus on improving customer service quality and making decisions based on their hands-on experience.

We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, then we invite you to join our advanced technical support team to see how we’re transforming telco.

• Impressing customers by solving new and complex problems proactively
• Drawing on your telco industry knowledge and experience to discover the root cause of our customers’ most challenging issues
• Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit

• Answering the same questions over and over again
• Providing trivial or basic troubleshooting
• Getting bored focusing on a single product or technology

• At least 3 years of customer support or engineering experience in the Telco industry
• 24/7 availability for 8-hour shifts (we consider individual preference to the best of our ability)