Are you a technical expert who believes knowledge creation is critical for the success of any organization? Are you able to design a self-service knowledge system that will help our support agents and sales reps quickly become experts in any technical product?
Trilogy has a portfolio of over 100 software products and counting. Our organization currently supports a “bottom-up” knowledge system that reactively triggers KB articles from customer support tickets. The problem with this system is that it will not scale fast enough when we start acquiring one new product per week. We need you to help us flip it.
We are restructuring the knowledge base into a top-down, proactive system, which defines the scope of knowledge required for our agents, reps, and customers to be successful with our products. KB articles will begin at the domain-level and then gradually become more product-specific. Your job will be to design and build the entire system.
If you are a learning-obsessed knowledge creator eager to take on the challenge of being in the center of our knowledge creation process, then we would love to hear from you!