Campus Support Specialist $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
LOCATION NOTE: This is an in-person position based at our Austin, TX campus.
Are you tired of waiting on others to resolve issues you could handle in moments? At Nova Academy, you will serve as the go-to expert ensuring smooth campus operations, addressing operational challenges with speed, resourcefulness, and accountability.
Your responsibilities will span from resolving tech device issues to orchestrating seamless events and maintaining campus security—all mission-critical work. Your contributions will be recognized: you will develop meaningful connections with students, parents, and staff who appreciate your skill and commitment. At Nova Academy, your workday is more than just full—it is purposeful, varied, and genuinely fulfilling.
Why Nova Academy?
- Learning from the Best: Work alongside seasoned professionals throughout our network, gaining knowledge and skills that accelerate your career trajectory.
- Growth Opportunities: With guidance from the Campus Director and Lead Campus Coordinator, you will gradually assume greater responsibilities—ranging from parent engagement to operational management—expanding your expertise and impact.
- Playbook for Success: Operate within a proven framework, mastering the development, refinement, and implementation of Standard Operating Procedures (SOPs) across a rapidly growing network of schools.
- Training and Mentorship: As your role evolves, you will support the development of others by training and mentoring new team members at different campuses.
If you are ready to leave behind micromanagement, red tape, and limited impact, and move into a position where your choices truly count, come join us.
What you will be doing
- Taking ownership of daily campus operations—from fire safety protocols to staff onboarding and maintaining an optimal learning environment.
- Addressing technical challenges directly: diagnosing problems, overseeing device migrations, and acting as the primary resource for technology support.
- Designing professional, well-organized spaces for events and ensuring flawless execution.
- Establishing credibility with students, parents, and staff through transparent communication and superior service.
- Maintaining campus security by implementing effective protocols, coordinating drills, and enforcing safety standards.
What you will NOT be doing
- Instructing students or designing curriculum—your emphasis is on operational excellence, not educational content.
- Following inflexible procedures or waiting for others to act—this position demands proactive ownership.
- Operating independently—success in this role depends on teamwork and active community involvement.
- Being confined to routine or monotonous activities—this role provides diversity and substantial challenges.
Key responsibilities
Maintain smooth campus operations while fostering trust and providing outstanding service to students, staff, and parents.
Candidate requirements
- Bachelor's degree (field of study is not specified)
- Demonstrated capability to troubleshoot issues and handle operational logistics confidently
- Working knowledge of IT systems or technical support
- Background in customer-facing positions
- Capability to communicate clearly and effectively in both spoken Spanish and English
- A robust sense of ownership and a proactive mindset
- Legal authorization to work in the U.S. without requiring visa sponsorship
- Availability to work on-site in Austin, TX
Nice to have
- 3+ years of operational management experience
- Experience in a Google Administrator capacity
- Background in planning and executing events
Applying for a role? Here’s what to expect.
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