Campus Support Specialist $60,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Description
LOCATION NOTE: This is an in-person position based at our Austin, TX campus.
Are you tired of waiting on others to resolve issues you know you could handle immediately? At Nova Academy, you'll serve as the go-to expert ensuring smooth campus operations, addressing operational obstacles with efficiency, innovation, and accountability.
Your responsibilities will span from resolving technical device issues to organizing seamless events and maintaining campus security—all mission-critical work. Your contributions won't go unrecognized—you'll cultivate meaningful connections with students, parents, and staff who appreciate your skills and commitment. At Nova Academy, your workday isn't simply packed—it's purposeful, varied, and genuinely fulfilling.
Why Nova Academy?
- Learn from the Best: Work alongside seasoned professionals throughout our network, acquiring knowledge and skills that accelerate your professional trajectory.
- Career Advancement: With guidance from the Campus Director and Lead Campus Coordinator, you'll steadily expand your responsibilities—from family engagement to operational leadership—building your expertise and sphere of influence.
- Proven Framework: Leverage an established operational playbook, becoming proficient in developing, refining, and implementing Standard Operating Procedures (SOPs) across a rapidly growing school network.
- Mentorship and Training: As you progress, you'll help develop others by training and mentoring new team members at campuses throughout the network.
If you're prepared to leave behind micromanagement, red tape, or low-impact work and move into a position where your choices drive results, join us.
What you will be doing
- Managing day-to-day campus operations—from fire safety protocols to staff onboarding and maintaining an optimal learning environment.
- Addressing technical challenges directly: diagnosing problems, overseeing device transitions, and acting as the primary point of contact for technology support.
- Preparing professional, organized spaces for campus events and guaranteeing flawless execution.
- Establishing credibility with students, parents, and staff through transparent communication and superior service.
- Maintaining campus security by implementing effective safety protocols, conducting drills, and enforcing protective measures.
What you will NOT be doing
- Instructing students or designing curriculum—your emphasis is on operational performance, not instructional responsibilities.
- Following inflexible procedures or waiting for others to act—this position demands proactive accountability.
- Operating independently—your success depends on teamwork and active community involvement.
- Being confined to routine or repetitive duties—this role provides diversity and substantive challenges.
Key responsibilities
Maintain smooth campus operations while establishing trust and providing outstanding service to students, staff, and parents.
Candidate requirements
- Bachelor's degree (field of study not specified)
- Demonstrated capability to troubleshoot problems and handle operational logistics confidently
- Working knowledge of IT systems or technical assistance
- Background in customer-facing positions
- Capability to communicate fluently in both spoken Spanish and English
- Strong ownership mindset and willingness to take initiative
- Authorization to work in the U.S. without requiring visa sponsorship
- Availability to work on-site in Austin, TX
Nice to have
- 3+ years of operational management experience
- Background working as a Google Administrator
- Experience in event planning and execution
Applying for a role? Here’s what to expect.
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