Ingeniero de Soporte Técnico

$60,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($30 USD/hour)

Educational support systems face mounting complexity as expectations from schools, students, and families escalate. Schools demand immediate, AI-powered responses spanning learning platforms, SIS infrastructure, devices, and operational processes. Yet most organizations rely on disconnected tools, manual handoffs, and fragile workflows that collapse under practical demands.

We address this challenge through a fundamentally distinct approach: AI-enhanced "cyborg" agents positioned at the core of a functioning educational environment. In this position, you will influence how the system evolves. Each resolution enhances future automation capabilities, each root cause investigation drives process and policy refinement, and each edge case you resolve strengthens results for thousands of students and educators.

This is direct, production-level problem resolution within a service context. You will investigate unclear, multi-party failures spanning learning applications, SIS platforms, identity infrastructure, networks, and operational processes; use AI to generate hypotheses, validate approaches, and expedite resolution strategies; capture the human analysis that instructs both systems and colleagues; and actively detect patterns that convert isolated interventions into lasting, organization-wide enhancements.

This is not queue management, procedure adherence, or "forward and pause." If you excel when documentation is sparse, when challenges bridge engineering, operations, and academic functions, and when you can transition from technical diagnosis to stakeholder coordination while maintaining precision, then this position will suit you well.