Especialista de Suporte Técnico

$60,000 USD/year ^{Pay is set based on global value, not the local market. Most roles = hourly rate x 40 hrs x 50 weeks}  ($30 USD/hour)

Educational support environments are collapsing under mounting complexity as demands from schools, students, and families intensify. Schools require immediate, AI-powered responses spanning learning platforms, SIS infrastructure, devices, and operational processes. Yet most organizations remain trapped in disjointed tools, manual handoffs, and fragile systems that break down in production scenarios.

We bridge this divide through a radically different approach: AI-enhanced "cyborg" support agents embedded within a living educational ecosystem. In this position, you will determine how the system evolves. Each resolution feeds future automation, each root cause investigation shapes process and policy, and each outlier you decode improves outcomes for thousands of students and educators.

This is direct, production-level troubleshooting within a service context. You will diagnose unclear, multi-party failures spanning learning applications, SIS platforms, identity infrastructure, networks, and operational systems; use AI to form hypotheses, validate theories, and speed up resolution; capture the human logic that trains both systems and colleagues; and surface recurring patterns that transform isolated fixes into lasting, organization-wide enhancements.

This is not basic ticket routing, procedure execution, or "pass along and wait." If you excel when documentation is sparse, when issues cross engineering, operations, and curriculum boundaries, and when you can shift from technical diagnosis to stakeholder coordination without compromising precision, this role will suit you.