School Administrative Specialist $40,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Your role is to ensure every parent conversation ends with clarity and confidence—helping families recognize Novatio as the right educational choice. Novatio provides free, individualized learning, and you will serve as the first point of contact for parents exploring that opportunity. Working entirely online with modern, automated tools, you will manage enrollment outreach, maintain precise student records, and support operational growth.
Your workday will blend high-volume parent communication with detailed data management, keeping our systems compliant and our operations streamlined. You will anticipate issues, control the details, and enable teachers to concentrate on instruction instead of administration.
If you combine strong communication skills with rigorous organizational discipline—and you want to contribute directly to student success—this position is for you. Apply now and help more families discover Novatio.
What you will be doing
- Addressing parent inquiries through email, phone, and text with accurate, timely information delivered in Novatio's tone
- Reaching out to new leads within 24 hours, arranging experience days, and confirming attendance at scheduled events
- Keeping student and family records accurate and up-to-date across HubSpot, the SIS, and other platforms
- Creating and improving templates and automated workflows to maintain communication efficiency and brand consistency
- Generating attendance and compliance reports by collaborating with teachers and utilizing current digital systems
What you will NOT be doing
- Handling repetitive manual tasks that automation can replace
- Operating from a traditional office or adhering to fixed on-site schedules
- Pursuing signatures or navigating slow approval processes that delay parent service
- Remaining limited to routine duties with no path toward strategic involvement
Key responsibilities
Drive enrollment growth and maintain operational compliance through outstanding parent engagement and accurate, error-free management of student information.
Candidate requirements
- At least 2 years of experience working in a school environment
- Prior experience using Student Information Systems (SIS)
- At least 1 year of outbound calling or phone-based support experience
- Excellent written and verbal communication skills
- Eligible to work in the US without visa sponsorship
- Texas resident due to occasional in-person support needs
You will be working for
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