Student Services Assistant $40,000 USD/year Pay is set based on global value, not the local market.
Most roles = hourly rate x 40 hrs x 50 weeks
Not accepting applications on crossover.com at this time.
Description
Your role as a Student Services Assistant at Novatio begins the moment a parent reaches out—transforming curiosity into commitment. We offer free, personalized learning, and you serve as the first point of contact for families exploring that opportunity. Operating entirely online with streamlined, automated tools, you will support parents, maintain precise student data, and contribute directly to enrollment expansion.
Your workday will alternate between engaging parent conversations and detailed record updates, keeping our operations both compliant and efficient. You will manage the specifics, anticipate challenges, and ensure teachers remain focused on instruction instead of administrative tasks.
If you thrive when clear communication meets careful organization—and you want to play a part in shaping a child's educational journey—this team needs you. Submit your application and help more families discover Novatio.
What you will be doing
- Addressing parent inquiries through email, phone, and text, delivering timely and accurate information aligned with Novatio's standards
- Reaching out to new leads within 24 hours, arranging experience days, and confirming participation in scheduled events
- Ensuring accurate and complete student and family records in HubSpot, the SIS, and associated systems
- Creating and optimizing templates and automated processes to maintain consistent, efficient communication
- Generating attendance and compliance reports through collaboration with teachers and adoption of new digital solutions
What you will NOT be doing
- Handling repetitive manual forms that can be streamlined through automation
- Operating from a conventional front desk or adhering to fixed in-office schedules
- Pursuing signatures or navigating lengthy approval processes that delay family support
- Remaining limited to routine duties without room for strategic development
Key responsibilities
Drive enrollment growth and maintain operational compliance through outstanding parent communication and precise student information oversight.
Candidate requirements
- At least 2 years of experience working in a school environment
- Prior experience using Student Information Systems (SIS)
- At least 1 year of outbound calling or phone-based support experience
- Excellent written and verbal communication skills
- Eligible to work in the US without visa sponsorship
- Texas resident due to occasional in-person support needs
You will be working for
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