Description
NOTE: This position is onsite and requires you to be physically present in San Francisco, Santa Barbara, or NYC.
Alpha School is transforming the landscape of education. Using AI-powered learning, progression based on mastery, and outstanding guides, Alpha enables students to explore deep interests while delivering exceptional academic results.
In this position, you will guide each family's experience from initial contact through enrollment, ensuring that every touchpoint embodies Alpha's clarity, care, and high standards. You will manage day-to-day communications, organize impactful admissions events, and keep applicant records precise to support sound decision-making.
If you excel in a dynamic, purpose-driven setting—where responsiveness, structure, and accuracy have a direct effect on family experience and enrollment success—this hybrid role combines remote flexibility with consistent in-person participation at admissions events.
What you will be doing
Manage and respond to the admissions inbox, delivering prompt, considerate, and polished communication to prospective families (both virtually and face-to-face)
Handle and monitor digital admissions documentation with meticulous attention to detail
Attend all admissions events, including information sessions, shadow days, and community gatherings, on campus and online
Work closely with Lead Guides to arrange student shadow day schedules
Ensure admissions systems, records, and follow-up activities remain current and accurate
What you will NOT be doing
- Shape admissions strategy or render final admissions decisions
- Function in a strictly administrative capacity with no direct family engagement
- Work within a slow-moving, overly bureaucratic structure
- Emphasize relationship-building alone without disciplined execution and follow-through
Key responsibilities
This role ensures that a smooth, high-conversion admissions process fuels robust enrollment and family satisfaction across Alpha's campuses.
Candidate requirements
- 2+ years of customer-facing experience
- Strong administrative and organizational skills; you are highly reliable and detail-oriented
- High attention to detail and experience maintaining accurate applicant records or CRM data
- Comfortable balancing remote work with in-person campus responsibilities
- Able to adapt quickly and thrive in a dynamic, mission-driven environment
- Authorized to work in the US and able to work in-person in either San Francisco; CA, Santa Barbara; CA or NYC; NY
Nice to have
- Background in education, enrollment management, or school operations
- Experience supporting admissions events or high-touch onboarding processes
- Comfort working in fast-changing, tech-enabled environments
You will be working for
Applying for a role? Here’s what to expect.
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